topic Close Incident when offense closed via Qradar in Cortex XSOAR Discussions

Close Incident when offense closed via Qradar

Bar_Magnezi — Thu, 18 May 2023 07:28:09 GMT

Hi ,
Is there any option to automatically close Incident when offense closed via Qradar ?

In the integration setting there is the option - "Close Mirrored XSOAR Incident" but it doesn't for work me.

Re: Close Incident when offense closed via Qradar

gyldz — Fri, 19 May 2023 09:12:17 GMT

Can you see any errors in the logs? Also, did you define any query in the integration? If you are only getting open offendes, closed ones cannot be mirrored.

Re: Close Incident when offense closed via Qradar

Bar_Magnezi — Tue, 23 May 2023 06:34:35 GMT

I don't have any errors and I didn't define any Query...

Just to be clear ill explain exactly what I need...

1. Firstly , An offense started

2. XSOAR makes an incident out of it and a playbook starts to run

3. The playbook is waiting for a user input , but for some reason the analyst closed the offense from the Qradar.

Is there any way to automatically close the incident when the Qradar offense got closed ?

Re: Close Incident when offense closed via Qradar

gyldz — Tue, 23 May 2023 07:20:21 GMT

If the mirroring configuration works as expected, the incident should automatically be closed in XSOAR. Did you select the below option from the instance configuration?

Re: Close Incident when offense closed via Qradar

Bar_Magnezi — Tue, 23 May 2023 11:55:02 GMT

Yes I did select this option and it still doesn't work

Re: Close Incident when offense closed via Qradar

chrking — Fri, 09 Jun 2023 07:19:09 GMT

Have you enabled mirroring on your QRadar integration? You'll need the "Mirroring Options" selector set to one of the mirror options for the "Close Mirrored XSOAR Incident" option to work.

Re: Close Incident when offense closed via Qradar

OKaraduman1 — Fri, 09 Jun 2023 12:08:06 GMT

If you can not use that "mirroring options". You can create one of the post processing script which design with an automation of "qradar-offense-update"However, mirroring is the best option for this.