topic Re: ERROR ModuleNotFound on XSOAR in Cortex XSOAR Discussions

ERROR ModuleNotFound on XSOAR

foteromartinez — Fri, 19 May 2023 13:11:10 GMT

Hi,

While trying to run the PANORAM integration we are facing this issue:

Script failed to run: Error: Error [[Traceback (most recent call last): File "<string>", line 12, in <module> ModuleNotFoundError: No module named 'panos' ]] - Stderr [] (2601) Stderr: Traceback (most recent call last): File "/var/lib/demisto/temp/script483111222/demistoscript.py", line 756, in <module> send_script_completed() File "/var/lib/demisto/temp/script483111222/demistoscript.py", line 657, in send_script_completed sys.stdout.flush() BrokenPipeError: [Errno 32] Broken pipe Exception ignored in: <_io.TextIOWrapper name='<stdout>' mode='w' encoding='utf-8'> BrokenPipeError: [Errno 32] Broken pipe (2604) (2603)

I've tried pulling the image again, updating it and returning to a previous version of the integration in the market place but nothing seems to work.

Has anyone faced something similar on xsoar?

BR!

Re: ERROR ModuleNotFound on XSOAR

chrking — Mon, 22 May 2023 05:30:36 GMT

Assuming this is XSOAR 6.x and you haven't already, I'd suggest giving /reset_containers a try.

Re: ERROR ModuleNotFound on XSOAR

foteromartinez — Mon, 22 May 2023 07:58:42 GMT

Morning!

Tried it too and didn't work.

This is what the debug test returned:

BR!

Re: ERROR ModuleNotFound on XSOAR

chrking — Wed, 24 May 2023 05:41:53 GMT

Hmmm, I think we'll need to look more into the image where this is trying to run. I'm assuming this is a version of the panorama integration downloaded from the marketplace and not a customized version?

I think it would be worth trying to remove the existing docker images for this integration and re-fetching them.

First, stop XSOAR. Then run:

docker images | grep pan-os

That should give you a list of one (or more) images that this integration uses. You can remove them with:

docker rmi <image id>

where the image id is in the output of the docker images command.

Once done re-start XSOAR, and the required image should be re-fetched. If you're still seeing issues, you might need to check out your repository config (to see where you're fetching images from) or your outbound proxy (used to fetch images).

Re: ERROR ModuleNotFound on XSOAR

foteromartinez — Thu, 25 May 2023 12:40:37 GMT

Hi Chrking,

First of all, thanks a lot for the info provided. Sadly it didn't work but it definitely led me into the right direction.

I found the solution in the Docker Troubleshooting Guide by PA.

For the record, the solution can be found on:

https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.10/Cortex-XSOAR-Administrator-Guide/Troubleshoot-Integrations-Running-on-Engines

Finally the issue was solved changing the d1.conf file, and adding this line:

"python.engine.docker": true

Once again, thanks a lot for your help!

BR,

Fer