topic Re: Incident assignment in XSOAR in Cortex XSOAR Discussions

Incident assignment in XSOAR

DP696 — Wed, 21 Jun 2023 08:03:17 GMT

Hi,

Anyone please help me to understand automatic incident assignment by DBot to analyst. what are the steps have to perform?

how to define the shift in user roles?

Thanks.

Re: Incident assignment in XSOAR

OKaraduman1 — Wed, 21 Jun 2023 17:42:27 GMT

Hi,

You can find the link on below with detail shift management. AssignAnalystToIncident commands are running for shifting

https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.10/Cortex-XSOAR-Administrator-Guide/Shift-Management

Re: Incident assignment in XSOAR

OKaraduman1 — Wed, 21 Jun 2023 17:57:43 GMT

here the how to videos ;

https://live.paloaltonetworks.com/t5/cortex-xsoar-how-to-videos/cortex-xsoar-how-to-video-shift-management-pack/ta-p/527720