topic Re: How to add Requestor and Requested for user in Cortex XSOAR Discussions

How to add Requestor and Requested for user

JasminSurani — Wed, 21 Jun 2023 07:35:00 GMT

Hello,

We want to assign Requestor and Requested for the user while opening a ServiceNow Incident through XSOAR, however, while referring to the doc/integration, I didn't find any information on how to achieve that.

Re: How to add Requestor and Requested for user

ZoeNicholson — Thu, 22 Jun 2023 10:24:59 GMT

Make sure you have the necessary permissions and credentials to access the ServiceNow instance through XSOAR.
In XSOAR, create a new incident using the ServiceNow integration. Use the "servicenow-create-record" command or a similar command provided by the integration.
Specify the values for the Requestor and Requested fields in the command parameters or payload. These fields may have different names depending on your ServiceNow instance configuration.
Provide the appropriate user information for the Requestor and Requested fields. This can be done by providing the user's email address, username, or any other identifier recognized by ServiceNow.
Execute the command or workflow to create the incident. XSOAR will send the necessary API request to the ServiceNow instance, including the Requestor and Requested information.

Re: How to add Requestor and Requested for user

JasminSurani — Mon, 26 Jun 2023 08:40:58 GMT

Thank you Zoe but I got my answer on the same day.

We can use servicenow-create-ticket command and also possible through generic API request if you want to add more thing which are not provided in the create ticket command.