Facing service now integration issue across all US tenants.

Afred_Hussain — Wed, 05 Jul 2023 18:25:13 GMT

Hi , need support to get clarification on the below error , we are facing this service now integration issue accross US region almost 5 plus tenants,
So need some help to fix this issue as we were unable to create any ticket using snow as we were facing frequent disconnection.
We have tried all the possiblities by updating the latest content packs, with proxy and without proxy. No packet loss observed at firewall end and service now postman check as well is showing status code as 200, but still no luck. Please help....!File "<string>", line 3273, in <module>
  File "<string>", line 3058, in main
  File "<string>", line 2155, in fetch_incidents
  File "<string>", line 727, in send_request
  File "/usr/local/lib/python3.10/site-packages/requests/api.py", line 59, in request
   return session.request(method=method, url=url, **kwargs)
  File "/usr/local/lib/python3.10/site-packages/requests/sessions.py", line 589, in request
   resp = self.send(prep, **send_kwargs)
  File "/usr/local/lib/python3.10/site-packages/requests/sessions.py", line 703, in send
   r = adapter.send(request, **kwargs)
  File "/usr/local/lib/python3.10/site-packages/requests/adapters.py", line 513, in send
   raise ProxyError(e, request=request)
requests.exceptions.ProxyError: HTTPSConnectionPool(host='infycisss.service-now.com', port=443): Max retries exceeded with url: /api/now/table/incident?sysparm_query=stateNOT+IN6%!C(MISSING)7%!E(MISSING)sys_created_by%3Dweb.backcountrydemisto%!E(MISSING)ORDERBYopened_at%!E(MISSING)opened_at%!E(MISSING)2023-07-05+13%!A(MISSING)06%!A(MISSING)00&sysparm_limit=11 (Caused by ProxyError('Unable to connect to proxy', OSError('Tunnel connection failed: 504 Gateway Timeout'))) ] (2604) (2603)

Re: Facing service now integration issue across all US tenants.

mcooley — Fri, 07 Jul 2023 14:11:36 GMT

Hey @Afred_Hussain ,

This looks to be an error relating to either the proxy server or proxy server settings - I'd definitely recommend opening up a support case on the PAN side so we can check out if it is related to the integration code itself, or something more network related.

topic Facing service now integration issue across all US tenants. in Cortex XSOAR Discussions

Facing service now integration issue across all US tenants.

Re: Facing service now integration issue across all US tenants.