topic Re: Issue with Microsoft Graph Mail Single User Integration in Cortex XSOAR Discussions

Issue with Microsoft Graph Mail Single User Integration

vhebri — Thu, 20 Jul 2023 12:56:47 GMT

I am attempting to integrate Microsoft Graph Mail Single User into our XSOAR platform for Custom. However, I encountered some issues during the process.

Errors Encountered:

When providing the key, I received the following error:
"Please use !msgraph-mail-test instead (85)" [Error timestamp: July 20, 2023 3:40 PM]
When I removed the key, I received this error:
"Script failed to run: Error: [Traceback (most recent call last): File "<string>", line 3597, in <module> File "<string>", line 3500, in main DemistoException: Key must be provided. For further information see

https://xsoar.pan.dev/docs/reference/articles/microsoft-integrations---authentication]" [Error timestamp: July 20, 2023 3:46 PM]

Steps Taken:
1. I followed the integration steps as outlined in [above link].
2. I ensured that the XSOAR platform is running version [6.11] and the Microsoft Graph Mail Single User is [
  1.5.7 5786478].
  Any help or guidance on resolving this issue would be greatly appreciated.

Re: Issue with Microsoft Graph Mail Single User Integration

chrking — Fri, 21 Jul 2023 01:39:57 GMT

This is, unfortunately, working as expected.

The problem is that msgraph-mail requires the integration cache for it's authentication to work correctly because it stores long lived tokens in there. Conversely, the "Test" button doesn't allow access to the integration cache because the idea is that it could be run to test settings without actually saving an integration and creating an integration cache for it. Hence, if you want to test connectivity for this integration you'll need to use the msgraph-mail-test command rather than the built-in test function.

Re: Issue with Microsoft Graph Mail Single User Integration

vhebri — Sun, 23 Jul 2023 04:59:52 GMT

1) msgraph-mail-test command is disabled.

https://xsoar.pan.dev/docs/reference/integrations/microsoft-graph-mail-single-user

in dev docs it is not mentioned that do not test by the Test botton.

Re: Issue with Microsoft Graph Mail Single User Integration

bhmurali — Mon, 24 Jul 2023 17:56:58 GMT

Is the integration in enabled state? If the integration is disabled, command would be disabled as well

Re: Issue with Microsoft Graph Mail Single User Integration

vhebri — Tue, 25 Jul 2023 04:36:00 GMT

Yes, your correct it was disabled. now its enabled but it is showing same authentication Error.

Re: Issue with Microsoft Graph Mail Single User Integration

bhmurali — Wed, 26 Jul 2023 02:38:56 GMT

Error says there’s issue with credentials. Please verify your credentials by clearing it out and reentering it. You can also run the command with debug-mode=true which will return a log file you can look at for detailed error message returned by the API. If after that you still continue to have issues, you can open a support case to get assistance with support.

Re: Issue with Microsoft Graph Mail Single User Integration

vhebri — Thu, 27 Jul 2023 04:25:24 GMT

we are getting same error about credentials. the credentials are generated by link given by the integration !

Re: Issue with Microsoft Graph Mail Single User Integration

chrking — Tue, 24 Oct 2023 07:33:53 GMT

Did you use a self-deployed azure app? The authentication code generated in this process is only valid for a matter of minutes so if you don't set that and then run the auth test command within that time period authentication will fail.

Re: Issue with Microsoft Graph Mail Single User Integration

EnesOzdemir — Wed, 25 Oct 2023 06:59:37 GMT

@vhebri most likely your credentials are expired so try to reset the context (it could be something like msgraph-mail-auth-reset) and rerun mail-test to initialize the integration context.