topic Re: Sleep task bugged when XSOAR is restarted in Cortex XSOAR Discussions

Sleep task bugged when XSOAR is restarted

Josep — Tue, 08 Aug 2023 09:43:33 GMT

Hello,

We are using long sleeps in playbooks, when the XSOAR is restarted these sleeps get stucked and never finish. We have to go by one by one finishing the tasks manually. How can this be avoid?

Re: Sleep task bugged when XSOAR is restarted

MBeauchamp2 — Tue, 08 Aug 2023 14:01:01 GMT

So in this case you way want to consider using SLA Timers to move your playbook along, as you noted a sleep task doesn't persist through a server restart:

https://live.paloaltonetworks.com/t5/customer-news/you-complete-me-or-the-alternative-way-to-put-your-playbook-to/ba-p/539440

Re: Sleep task bugged when XSOAR is restarted

Josep — Wed, 09 Aug 2023 06:32:47 GMT

We use the sleep with a tag to wait for an action, if the the action is not completed the sleep will finish and continue. I don't think this is possible using SLA Timers.

I was thinking about some kind of workaround with a SLA Timer to control if the sleep has exceeded certain time and exexute a taskcomplete command and alternative path.

Re: Sleep task bugged when XSOAR is restarted

MBeauchamp2 — Wed, 09 Aug 2023 13:23:04 GMT

The link I posted is the same as sleep, just a different way of doing it that persists through a server restart.