topic Live Backup encountered the following error on this host: [master] Failed live back on remote server [401]. DR authorization header does not equal con in Cortex XSOAR Discussions

Live Backup encountered the following error on this host: [master] Failed live back on remote server [401]. DR authorization header does not equal con

RickyLam — Thu, 31 Aug 2023 19:51:47 GMT

Hi,

we've been having issues with Live Backup:

Live Backup encountered the following error on this host: [master] Failed live back on remote server [401], [{"id":"unauthorized","status":401,"title":"Unauthorized","detail":"The request requires authorization","error":"DR authorization header does not equal configured key [XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX]","encrypted":false,"multires":null} "{}" ] [2023-08-01 00:00:00 +0000 UTC] Failed live back on remote server [401], [{"id":"unauthorized","status":401,"title":"Unauthorized","detail":"The request requires authorization","error":"DR authorization header does not equal configured key [XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX]","encrypted":false,"multires":null} "{}" ]

after rebooting production server.

Re: Live Backup encountered the following error on this host: [master] Failed live back on remote server [401]. DR authorization header does not equal

bhmurali — Thu, 31 Aug 2023 22:56:43 GMT

Hi,

I would recommend to open a support case for this issue. It is possible that for some odd reason the live backup server could’ve gotten out of sync or experienced some other issue.

Re: Live Backup encountered the following error on this host: [master] Failed live back on remote server [401]. DR authorization header does not equal

RickyLam — Thu, 31 Aug 2023 23:00:03 GMT

Thanks. But we have already an open ticket from last week. I was hoping I would get more help here.

Re: Live Backup encountered the following error on this host: [master] Failed live back on remote server [401]. DR authorization header does not equal

bhmurali — Thu, 31 Aug 2023 23:07:08 GMT

Unfortunately due to the complexity of the feature it is very difficult to troubleshoot without logs and other information which is not appropriate to be shared on public forum such as this. I might add a suggestion to re-setup the backup server if you can afford the time to do it.

Re: Live Backup encountered the following error on this host: [master] Failed live back on remote server [401]. DR authorization header does not equal

RickyLam — Fri, 01 Sep 2023 16:01:28 GMT

Thank you for the information.