topic When editing and incident field to update/delete some values the "old" values appears back again. in Cortex XSOAR Discussions

When editing and incident field to update/delete some values the "old" values appears back again.

MarcoHersbach — Sun, 03 Sep 2023 07:44:31 GMT

Evertyime I run the playbook the old values appear again in the "Incident field" setting.

I tried to :

- Edit the field with the new values and save it.
- Completely delete the field and create is again.
- Deleted "field associated with the question" in the playbook and re-configured it again.

Does anyone have an idea how to fix this?

Re: When editing and incident field to update/delete some values the "old" values appears back again.

jfernandes1 — Mon, 04 Sep 2023 02:09:09 GMT

Hi @MarcoHersbach, You might need to raise a support request to get this issue fixed. Other things you can check if order of likelihood.

- Ensure that there is no field-trigger script. If the script returns false or error out the field value will revert

- Check the role field of the incident to ensure that you are allowed to make changes

- Check if you have one-way mirroring enabled for that incident type

- Empty browser cache and reload Cortex