Not getting output in Jira

Himangi — Fri, 01 Sep 2023 07:36:48 GMT

Hi All,

I have added a custom field in jira (MITRE Tactic). I have mapped this field in XSOAR with 2 fields: Mitre Tech ID(short text type) and MITRE Technique ID(Multi select / Array).

Below is the command I was using and the output I was getting:

"customfield_11503": "${incident.mitretechid}"${incident.mitretechniqueid}

"customfield_11503": ""["T1651"]

If I am using this command

{"fields":{"customfield_11503":{"value": "${incident.techniqueid}"}}}

{"fields":{"customfield_11503":{"value": "["T1651"]"}}}

I am getting error

I have tried multiple combinations by removing comma adding space everything still giving this error.

I tried using both the fields, for short text type, it is not fetching any result in XSOAR whereas If I am using the array one I can see the id in XSOAR but it is giving me error and hence the value is not getting printed in JIRA.

Please can you assist where I am going wrong, I have tried multiple combinations.

Thanks in advance.

Re: Not getting output in Jira

jfernandes1 — Mon, 04 Sep 2023 02:33:11 GMT

Hi @Himangi, you need to escape the inner quotes. When you do this via UI, XSOAR will automatically add the escapes.

{"fields":{"customfield_11503":{"value": "["T1651"]"}}} Should be {"fields":{"customfield_11503":{"value": "[\"T1651\"]"}}}

topic Re: Not getting output in Jira in Cortex XSOAR Discussions

Not getting output in Jira

Re: Not getting output in Jira