topic Re: Create clean Notes in the layout in Cortex XSOAR Discussions

Create clean Notes in the layout

Josep — Thu, 14 Sep 2023 12:37:57 GMT

Hello,

We'd like to create Notes in the layout. We can use the option "Mark results as note", but it shows the command executed. We'd like to show a clean note, nothing else.

Re: Create clean Notes in the layout

amenendez — Tue, 19 Sep 2023 21:31:38 GMT

Hi Josep! Happy to be of assistance!

The action Mark as Note is literal, and will add the complete output to the note including the command. The simplest workaround I would recommend is to simply copy the output, paste it into the war room as text and hit enter.

The output should show without the command, and then you can mark that as a note. You also have the added benefit of being able to track who created the note, as otherwise it would show demistobot.

If you wanted to make this more automatic, you could build a script that queries the notes section and outputs notes without the command, but it may be more time consuming than it’s worth. If you wanted to take that path, I recommend checking out this documentation link: https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.6/Cortex-XSOAR-Administrator-Guide/Add-a-Script-to-the-Incident-Layout .

Hope this helps!

Re: Create clean Notes in the layout

AbelSantamarina — Tue, 19 Sep 2023 21:38:59 GMT

Hello @Josep,

There is no out of the box command to create a note but I'm sharing below a custom script that does exactly that.

To use it, you will pass in the note you want to create and a tag (this is useful if you want to sync the note to ServiceNow using its default syntax, i.e. comments). Please see an example below:

!CreateNoteWithTag Note="This is a note" Tags="For Revision"

Re: Create clean Notes in the layout

Josep — Thu, 21 Sep 2023 07:43:43 GMT

You are the best @AbelSantamarina,

The script works perfectly, thanks!