topic Re: "Request-URI Too Large" in Cortex XSOAR Discussions

"Request-URI Too Large"

JoshBoyd — Sat, 25 Nov 2023 17:42:02 GMT

Leveraging a "service desk plus" integration. I can take the same request and send it via postman successfully, but XSOAR is choking on it with a URI too large error:

===Server Log====
Command being called is service-desk-plus-request-create

Failed to execute service-desk-plus-request-create command. Error: Error in API call [414] - Request-URI Too Large

===Server Log====

The integration is leverage CommonServerPython/BaseClient/_http_request call -

Question 1: Is there an easy fix for this with configuration option either on the backend or within settings; such as a "LimitRequestLine" option??

Question 2: How would i add debug commands to CommonServerPython?

Thanks in advance -

Re: "Request-URI Too Large"

AbelSantamarina — Tue, 12 Dec 2023 17:16:30 GMT

@JoshBoyd,

From what you are describing, this looks like an issue with our ManageEngine ServiceDesk Plus integration.

Please open up a support case with our support team and someone will be assisting you with this problem.

Thank you.

Re: "Request-URI Too Large"

JoshBoyd — Tue, 12 Dec 2023 18:13:05 GMT

It was -

it was sending all the data within the params of the http request.

I had to modify the integration script to use data and break it up

I got it working thanks!