topic Re: incidents pulling time in Cortex XSOAR Discussions

incidents pulling time

Bar_Magnezi — Tue, 19 Dec 2023 08:37:36 GMT

Hi ,
in my Qradar integration I don't have this parameter ,

I have enabled the "Long Running Instance" and still it takes too long for the incidents to be fetched.

Is there a way to manually configure the Incident Fetch Interval.
I'm using IBM QRadar v3

Charly — Wed, 20 Dec 2023 14:59:46 GMT

Hi,

EDIT: To be sure, is Fetches incidents enabled? If not, I guess the rest of the answer is irrelevant and you have a different issue.

If you encounter a different error, can you describe it in more detail?

And I'm not an expert, but I think the Long Running Instance is for a different usecase, so I would leave this disabled.

I hope this helps 🙂

Bar_Magnezi — Thu, 21 Dec 2023 05:20:57 GMT

Thank you for the reply ,
I have no Errors , It just takes too long for incidents to be fetched from the Qradar...