topic Re: XSOAR - Error in XDR Automation in Cortex XSOAR Discussions

XSOAR - Error in XDR Automation

nithin.k — Wed, 27 Dec 2023 11:39:56 GMT

Hi,

When i am trying to execute the automation xdr-get-incident-extra-data (Cortex XDR - IR) in playbook, i am getting an error as shown in the screenshot below. What could be the reason? Kindly help,

Thanks,

Nithin

Re: XSOAR - Error in XDR Automation

gyldz — Thu, 28 Dec 2023 08:13:16 GMT

Hi @nithin.k ,

Did you make sure that the incident with ID 4732 exists in XDR by following the below URL?

<YOUR_XDR_URL>/incident-view/overview?caseId=4732

Re: XSOAR - Error in XDR Automation

nithin.k — Sun, 31 Dec 2023 14:22:56 GMT

Hi @gyldz ,

Yes it exists

Re: XSOAR - Error in XDR Automation

gyldz — Tue, 09 Jan 2024 08:21:18 GMT

Hi @nithin.k ,

Sorry for the late response. Then, it sounds like a bug and you need to open a support ticket for that.