integration script timeout; how to increase timeout value

JoshBoyd — Mon, 04 Mar 2024 18:11:43 GMT

Support is turning me away because the question is regarding a custom integration; they suggested I post a question here.

My issue is, i don't want to support troubelshoot the why the script is timing out, i just want to set the property to let it run for more than 300 seconds. Note if i re-run the script it works, it only fails sporadically.

Error:
server-2024-03-04T00-02-25.964.log:2024-03-03 16:37:27.8866 info Cyber Enrichment API v2_XXX_XXXX_XXXX Enrichment API v2_cyber-enrichment-api-get-enrichment: Timeout (300000000000) reached, killing (source: /builds/GOPATH/src/gitlab.xdr.pan.local/xdr/xsoar/server/services/automation/container.go:686)

The custom integration name is:
Cyber Enrichment API v2

Each account has their own instance enabled with a naming convention of:
Cyber Enrichment API v2_client_001

Because its an integration script, I cant go into the script like i can in automation under docker settigns and set the timeout value there.

I was told i could add a server property to Main and sync; bumping from 300 seconds to 600 seconds:
cyber enrichment api v2.cyber-enrichment-api-get-enrichment.timeout = 600

This property isn't working; i think its because the naming convention, but because its on a custom script support is turning me away.

Do i have to set the property on each individual account leveraging the name:
Cyber Enrichment API v2_client_001

Just looking for some help on how to increase the timeout value -

Thanks!

Re: integration script timeout; how to increase timeout value

cbrake1 — Tue, 19 Mar 2024 13:11:21 GMT

Hey Josh,

Try setting the execution timeout within the integration command arguments using the execution-timeout argument. It would look something like this:

!cyber-enrichment-api-get-enrichment arg=argvalue execution-timeout=600

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integration script timeout; how to increase timeout value

Re: integration script timeout; how to increase timeout value