topic Re: Unable to fetch incident taks with Servicenow V2 integration. in Cortex XSOAR Discussions

Unable to fetch incident taks with Servicenow V2 integration.

MarcoHersbach — Tue, 21 May 2024 09:53:54 GMT

Our company will use Servicenow "Incidents taks" to send a task to another team.

Currently it is only possible to fetch "sc_tasks" which are Service Catalog tasks, however these service catalog tasks are not being used in our company.

Use-case is that for example helpdesk opened a Incident and they send an "Incident task" to the SOC to help , and the SOC will fetch those "incident tasks" in XSOAR.

Does anyone else has this issue? Or know how to be able to fetch incident tasks.

Re: Unable to fetch incident taks with Servicenow V2 integration.

jfernandes1 — Wed, 22 May 2024 03:34:20 GMT

Hi @MarcoHersbach, the table name should be "incident_task". I tried and I think this works. Screenshot below for your reference.

Re: Unable to fetch incident taks with Servicenow V2 integration.

MarcoHersbach — Sat, 25 May 2024 09:25:36 GMT

Thank you. This worked, I didn't try it at first as this type didn't show up as possible types.