topic Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error in Cortex XSOAR Discussions

Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

cV V — Thu, 13 Jun 2024 12:04:22 GMT

Hi Everyone,

we are integrating the XDR with XSOAR we are facing script error.

Kindly find below attached error message of advanced test full report and screenshot of kindly guide us.

Executed: test-module
Instance Cortex XDR - IR_instance_1b262b3c8-5968-43c8-8c7b-c94d9a62a249
Arguments {}
Start time 2024-06-13T11:27:29.47131302Z

Exception message is [Traceback (most recent call last):
File "/tmp/pyrunner/_script_docker_python_loop.py", line 735, in <module>
exec(code, sub_globals, sub_globals)
File "<string>", line 352, in <module>
File "/usr/local/lib/python3.10/base64.py", line 11, in <module>
import binascii
ImportError: Error loading shared library libz.so.1: Exec format error (needed by /usr/local/lib/python3.10/lib-dynload/binascii.cpython-310-x86_64-linux-gnu.so)
]

End time 2024-06-13T11:27:29.710080701Z

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

yuki_sato — Mon, 17 Jun 2024 18:30:35 GMT

Has XDR integration ever worked for you?
I would verify that you have the most updated XDR integration content pack from the marketplace.

Looking at the screenshot that you shared, API key ID and API key values looked a bit odd.

If this integration has not worked for you, I would verify that you entered the values correctly.

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

cV V — Wed, 26 Jun 2024 05:20:50 GMT

Hi Ysato,

I have reinstalled the XDR module updated one from marketplace and regenerated the API keys and ID tried even same Error "Script Failed to run"

attached screenshot for reference.

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

yuki_sato — Wed, 26 Jun 2024 14:29:53 GMT

Thank you for confirming.

The error message suggests that the issue is related to libz.so.1 which is a part of zlib library.

Could you reinstall zlib and make sure it is linked to libz.so.1 for the correct architecture?

To Reinstall

sudo apt-get update
sudo apt-get install --reinstall zlib1g

Ensure Proper Linking

ldd /usr/local/lib/python3.10/lib-dynload/binascii.cpython-310-x86_64-linux-gnu.so

Check for Architecture Compatibility

file /lib/x86_64-linux-gnu/libz.so.1

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

cV V — Tue, 02 Jul 2024 11:50:41 GMT

Hi Ysato San,

The issue was solved it was in instance once i downgrade the instance version it was working but anyhow it was fixed in below version of cortex xdr - IR

topic Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error in Cortex XSOAR Discussions

Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

Re: Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

Integrations

Palo Alto Networks Cortex XDR - Investigation and Response