https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/xsoar-starting-your-server-error/m-p/1065834#M3856 <P>I am using Xsoar child tenant. However, I manually selected more than one incident and ran another playbook with the setplaybook command and suddenly Xsoar broke. When I want to reconnect through the browser, I get Starting your server error. I waited for about 3 hours, unfortunately it did not recover. When I checked the system via vmcenter, I saw that the RAM reached 90%. So I restarted the server with 64 gb ram and I still get the same error. What should I do for this problem? I can run commands on my Linux server and the memory usage is around 50%. Does something need to be done on the main tenant or do I need to make adjustments on the sub server?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.PNG" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/65165i16AC115F7E28F4A7/image-size/medium?v=v2&amp;px=400" role="button" title="2.PNG" alt="2.PNG" /></span></P> Mon, 13 Jan 2025 09:56:13 GMT H.kir493174 2025-01-13T09:56:13Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/xsoar-starting-your-server-error/m-p/1065834#M3856 <P>I am using Xsoar child tenant. However, I manually selected more than one incident and ran another playbook with the setplaybook command and suddenly Xsoar broke. When I want to reconnect through the browser, I get Starting your server error. I waited for about 3 hours, unfortunately it did not recover. When I checked the system via vmcenter, I saw that the RAM reached 90%. So I restarted the server with 64 gb ram and I still get the same error. What should I do for this problem? I can run commands on my Linux server and the memory usage is around 50%. Does something need to be done on the main tenant or do I need to make adjustments on the sub server?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.PNG" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/65165i16AC115F7E28F4A7/image-size/medium?v=v2&amp;px=400" role="button" title="2.PNG" alt="2.PNG" /></span></P> Mon, 13 Jan 2025 09:56:13 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/xsoar-starting-your-server-error/m-p/1065834#M3856 H.kir493174 2025-01-13T09:56:13Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/xsoar-starting-your-server-error/m-p/1066315#M3857 <P>Hi,&nbsp;</P> <P>&nbsp;</P> <P>There could be different reasons when stuck in this same state, have you already raised the support case.</P> <P>If not try to collect the logs from server side /var/log/demisto/ and create the case. Until support says dont restart the process again.</P> <P>Any idea how many month of data was there ?</P> Tue, 14 Jan 2025 01:56:52 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/xsoar-starting-your-server-error/m-p/1066315#M3857 sramesh-7 2025-01-14T01:56:52Z