topic DR to DC failover completed; DR acts as back up server as expected but in DR "Make this the production server option is not grey out" in Cortex XSOAR Discussions

DR to DC failover completed; DR acts as back up server as expected but in DR "Make this the production server option is not grey out"

assubramania — Wed, 22 Jan 2025 14:27:42 GMT

Hi Team,

The customer has did the DR to DC failover but DR backup server has " Make this the production server" tab enabled blue.

The client pointing that the option show be disabled. If it is enabled, any person can make backup server as production if the link is active, without making any changes at DC XSOAR GUI. This is critical. Any suggestions please.

We tried to verify /etc/demisto.conf file on both the server. In the file "DR: enabled" as false in DC and true in the DR server.

Re: DR to DC failover completed; DR acts as back up server as expected but in DR "Make this the production server option is not grey out"

Ivetto — Tue, 01 Apr 2025 13:44:02 GMT

I'd recommend creating a case with Support so they can double check the process and anything that may have been missed.

Re: DR to DC failover completed; DR acts as back up server as expected but in DR "Make this the production server option is not grey out"

s.soar212051 — Tue, 29 Apr 2025 09:31:41 GMT

The backup server can only be accessed through the local admin user, which is not available to all users.