topic Integration not able to invoke fetch-incidents command at given interval in Cortex XSOAR Discussions

Integration not able to invoke fetch-incidents command at given interval

AmanSinha05 — Tue, 18 Feb 2025 19:48:02 GMT

I am trying to create a custom integration and have read that xsoar will invoke fetch-incident command at the given incidentfetchinterval timeframe on its own. But when i run the integration to fetch incidents i dont see it adhering to the given interval it either invokes function randomly or every min. any leads are appreciated.

Re: Integration not able to invoke fetch-incidents command at given interval

Ivetto — Tue, 01 Apr 2025 13:46:15 GMT

Something must be wrong with the integration or the query being run. Double check the integration is updated and the query runs on the end service, and if the issue still persists then create a ticket with Support for their assistance.