Special characters are replaced by Unicode or completely wiped out of text field.

rkasarla — Fri, 07 Mar 2025 22:38:04 GMT

Creating tickets with summary that contains special characters into Archer (Dev & Prod) through XSOAR playbook & API calls is replacing special characters either by Unicode (\u003) or completely being wiped out of text field.

A bug was identified by us and later Archer Tech resolved and released a later version which at their end resolved but still the same issue while creating tickets.

Has anyone faced similar issues?

Sample data:

VICTORIA \r\nSenior \r\n\r\ M\r\n70, NWI ss I Washington, DC 20431\r\nT. +(1) 202.. I M. +(1) 202. I\r\n\r\n

topic Special characters are replaced by Unicode or completely wiped out of text field. in Cortex XSOAR Discussions

Special characters are replaced by Unicode or completely wiped out of text field.