topic Re: Send Email to Spesific Mailbox with Incident Details and Analyst Comments in Cortex XSOAR Discussions

Send Email to Spesific Mailbox with Incident Details and Analyst Comments

Sayit_Karakis — Fri, 22 Oct 2021 11:37:05 GMT

Hi All,

We wanna send an email notification, and that email content will be incident details and results of the analyst's analysis.

I checked marketplace and GitHub demisto repo but I didn't find development as I mentioned.

Our html email body schema is ready for use but I guess we have to develop our own script with the api and email application. Could you please give a similar example or advice?

Thanks

Re: Send Email to Spesific Mailbox with Incident Details and Analyst Comments

ABurt — Fri, 22 Oct 2021 13:33:45 GMT

Hi @Sayit_Karakis ,

How are you looking to send the e-mail:

During the playbook execution
With a button in the incident
Upon incident closure
Commandline in the war room

Depending on your method, there are various ways it can be done. Each will require the use of the "send-mail" command and an integration enabled (with an instance configured) that supports the "send-mail" command.

Re: Send Email to Spesific Mailbox with Incident Details and Analyst Comments

Sayit_Karakis — Tue, 16 Nov 2021 10:17:22 GMT

Hi Aburt,

I have chosen the button solution in the send-mail app and also we created custom html format for our email notification needings. That works great.

Thanks,

Sayit