Configure notification email on new incident

M.Nayet — Tue, 22 Apr 2025 08:28:49 GMT

Hello,

I would like to enable email notifications for every new incident.

I've configured an O365 EWS instance successfully, and set server.notification.using.send-mail to use its instance name.

For now, I just want all notifications to be sent to a single email address.

I noticed there's an option to configure preferences in the user profile, but it doesn't seem to work — and in any case, I’d prefer not to rely on it since it's modifiable by user itself.

Thanks in advance for your help!

topic Configure notification email on new incident in Cortex XSOAR Discussions

Configure notification email on new incident