https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/how-to-sync-status-updates-in-servicedesk-plus/m-p/1227740#M4003 <P>I'm currently using <STRONG data-start="220" data-end="240">ServiceDesk Plus</STRONG> and I would like to <STRONG data-start="261" data-end="292">sync the status of requests</STRONG> automatically.</P> <P class="" data-start="419" data-end="589">Is there a built-in way to configure this behavior, or do I need to use custom scripts?<BR data-start="534" data-end="537" />Any advice or documentation would be really helpful.</P> <P class="" data-start="591" data-end="609">Thanks in advance!</P> <P class="" data-start="591" data-end="609">#servicedesk #servicedeskplus #xsoarintegration</P> <P class="" data-start="591" data-end="609">&nbsp;</P> Wed, 30 Apr 2025 07:20:50 GMT hh9705008 2025-04-30T07:20:50Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/how-to-sync-status-updates-in-servicedesk-plus/m-p/1227740#M4003 <P>I'm currently using <STRONG data-start="220" data-end="240">ServiceDesk Plus</STRONG> and I would like to <STRONG data-start="261" data-end="292">sync the status of requests</STRONG> automatically.</P> <P class="" data-start="419" data-end="589">Is there a built-in way to configure this behavior, or do I need to use custom scripts?<BR data-start="534" data-end="537" />Any advice or documentation would be really helpful.</P> <P class="" data-start="591" data-end="609">Thanks in advance!</P> <P class="" data-start="591" data-end="609">#servicedesk #servicedeskplus #xsoarintegration</P> <P class="" data-start="591" data-end="609">&nbsp;</P> Wed, 30 Apr 2025 07:20:50 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/how-to-sync-status-updates-in-servicedesk-plus/m-p/1227740#M4003 hh9705008 2025-04-30T07:20:50Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/how-to-sync-status-updates-in-servicedesk-plus/m-p/1229457#M4052 <P>I believe you're referring to what XSOAR would consider&nbsp;<A href="https://xsoar.pan.dev/docs/integrations/mirroring_integration" target="_self">mirroring</A>. Reviewing the&nbsp;<SPAN>ServiceDesk Plus integration, this does not have mirroring built-in. I'd recommend first confirming if Service Desk Plus itself supports the mirroring setup you describe. If so, please then refer to the previous link on how to build out custom mirroring.</SPAN></P> Mon, 19 May 2025 17:29:54 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/how-to-sync-status-updates-in-servicedesk-plus/m-p/1229457#M4052 dyanuck 2025-05-19T17:29:54Z