topic XSOAR - Question Regarding Incident Tasks in Cortex XSOAR Discussions

XSOAR - Question Regarding Incident Tasks

ricardo.j.mateus — Thu, 08 May 2025 10:20:58 GMT

Hello everyone, I noticed that when a task in a playbook has an error or requires some sort of input, said task appears in the tab "Playbook Tasks" (attached an image for reference). I was wondering how XSOAR gets that specific information in that tab, I tried checking in the context data but haven't found anything that might relate to that tab information, does anyone know? Would appreciate the help!

Best regards,

Ricardo Mateus

Re: XSOAR - Question Regarding Incident Tasks

JStephan — Thu, 08 May 2025 12:52:39 GMT

Hey there,

not sure I fully understand, so let me try this

If a task (playbook) expects an input which is not given it turns into a "manual task" these tasks which are normally handled by an analyst. So, based on that the "incident tasks" is an overview of the current tasks waiting to be manually handled. Same goes for errors as the require manual intervention or task completion.

To make it more confusing, practical the "incidents task" will always show the current task handled by the playbook, but automated tasks are too fast to get noticed 🙂

Re: XSOAR - Question Regarding Incident Tasks

ricardo.j.mateus — Thu, 08 May 2025 12:58:13 GMT

So only the tasks that required some kind of manual intervention show up in that tab, but the information for them to appear in that tab must be stored somewhere right? I was wondering where that information might be stored or how XSOAR knows when a task is waiting for manual input/intervention

Re: XSOAR - Question Regarding Incident Tasks

mbgonzalez — Thu, 08 May 2025 16:02:52 GMT

I don't now the exact answer but I use an integration called "Integrations & Incidents Health Check", it has playbooks that searches for error tasks in playbooks of incidents and executes the Test in every integration. I have a job that runs it everyday to check for errores. Take a look maybe it is what you are looking for.

Best regards

Re: XSOAR - Question Regarding Incident Tasks

JStephan — Fri, 09 May 2025 06:50:35 GMT

Well, that is the case somehow, but it is more in the runStatus of an incident, as it is set to error or waiting for example. There are also some fields related to tasks in error

The incident task will always be the "current task"

so basically if you keep the task viewer open (not really advised) you will see all tasks of the playbook popping up there, But most of them pop up, turn green and the next appears.

If they are red, the next one will not be executed (only true if you did not use on error or something) and manual tasks will turn orange and also stop the playbook, thats why you see it (longer) in the list

hope that made sense somehow

Re: XSOAR - Question Regarding Incident Tasks

ricardo.j.mateus — Fri, 09 May 2025 07:29:25 GMT

Yeah, I wanted to know this in order to do do the following -> whenever an incident has an error I want to run a job. My approach has been to associate an automation with runStatus, meaning it runs whenever runStatus changes value. The automation then checks if said status was an error and if it is, the automation runs the job. I wanted to see if there was a better approach to this

Re: XSOAR - Question Regarding Incident Tasks

JStephan — Mon, 12 May 2025 07:02:30 GMT

Hm, I guess it would be more intuitive to

Shedule a job
findIncidents (-status:closed AND -runStatus.Error)
Do something

for the doing (NOT SURE IF THAT MAKES SENSE)

SetPlaybook -> to restart the playubook
addTask to do something else
reopenTask if you can figure out the issue

If it happens too often it could make sense to just add an onError path