topic Re: Fetched several incidents without mapping in Cortex XSOAR Discussions

Fetched several incidents without mapping

jtorvald — Fri, 05 Nov 2021 09:34:29 GMT

Hello,

I recently fetched several incidents using an integration without any classification/mapping configured. I have since configured it correctly, is there any way to re-fetch or re-ingest these incidents so they get mapped and processed correctly?

Re: Fetched several incidents without mapping

jgomes — Fri, 05 Nov 2021 13:12:49 GMT

Yes, you can simply delete those incidents.

Depending on the integration, you will see a ‘reset time stamp’ in the instance setup page - or you can simply delete and recreate the instance.

With some integration instance setup forms you can tailor the lookback time window. Or you can clone integration and modify in code if you want to go back even further for the first fetch window.

If you don’t see ‘reset time stamp’ in instance config, some long running integration instances has a command in the integration to reset time stamp (Eg qradar)

hope this helps

Re: Fetched several incidents without mapping

jtorvald — Fri, 05 Nov 2021 14:17:07 GMT

Thanks so much for the quick help! Deleting the incidents and resetting the timestamp in the integration worked perfectly. I really appreciate it.