8.9 On-prem Install Documentation Confusion

sackett — Tue, 29 Apr 2025 13:37:52 GMT

Hello, I'm trying to install our extra-small single server on-prem 8.9 XSOAR and ran into some confusion with the documentation. I didn't see a way to report the issue elsewhere so I thought it might be helpful here.
https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/8.9/Cortex-XSOAR-On-prem-Documentation/Install-Cortex-XSOAR-on-a-VM-deployed-on-VSphere
"Task 3. Configure tenant network and IP settings for each node"
Under Step 2.

IP Address: IP address for this node. After deployment, this field will not be editable. For example, 10.196.37.10

This implies that you should type in the IP address for the node you're currently working on. If you do this and move off of the field, it automatically puts a CIDR /24 after it. No mention of this behavior is in the documentation. Since a single IP address is a /32 I assumed that was what was needed here. If you do a /32 you will get an error in the install stating "Could not find default IPv4 route. Please check if default gateway and netmask is properly configured."

Through some trial and error, I found that the IP Address field's CIDR is wanting the CIDR for the subnet that it's in. Changing it from a <my node ip>/32 to <my node ip>/21 (my subnet's size) fixed the issue.

Re: 8.9 On-prem Install Documentation Confusion

JStephan — Fri, 09 May 2025 07:07:27 GMT

Thanks for reporting,

sounds indeed confusing I will see to forward the issue

topic Re: 8.9 On-prem Install Documentation Confusion in Cortex XSOAR Discussions

8.9 On-prem Install Documentation Confusion

Re: 8.9 On-prem Install Documentation Confusion