Customfield in JIRA

Himangi — Tue, 24 Jun 2025 13:59:24 GMT

Hi,
I have integrated JIRA with XSOAR.
I have created a custom field in JIRA which has a dropdown list with options. I want the value to be populated in JIRA by XSOAR.
I am using jira edit issue automation where I am providing {"fields":{"customfield_xyz":{"value":"${abc.answer0}"}}} in issuejson. I can see the abc.answer in task output of the playbook but the same is not updating in JIRA custom field.
Can anyone please assist.

Thanks,
Himangi S.

Re: Customfield in JIRA

asawyer — Mon, 07 Jul 2025 21:18:13 GMT

Hi @Himangi, does the jira-edit-issue command return any error, or does it complete successfully but the field is just not updated?

Please see here for an example of what this input should look like with a custom field: https://developer.atlassian.com/server/jira/platform/jira-rest-api-example-create-issue-7897248/#example-of-creating-an-issue-using-custom-fields

Looking at the JSON you pasted above compared to the example I linked, the issue may be that the "value" key does not need to be there.

topic Customfield in JIRA in Cortex XSOAR Discussions

Customfield in JIRA

Re: Customfield in JIRA