8.9 On-Prem Update Fails to Update

sackett — Tue, 24 Jun 2025 15:36:35 GMT

I have a very-small XSOAR setup of one dev and one prod server on-prem 8.9.0-8.9.0.140-b55c42e1. There are currently no workloads on these servers as they are replacing some 6.x servers that are in production currently. I received a notification after logging in that an update to 8.9.0.155 is available. Since there are no workloads, I told it to update. It says that it will take a few minutes but then nothing happens. I can see on the hypervisor that a bump in network traffic happened, but nothing actually got updates and no errors were displayed. I clicked on Settings > Management Audit Logs and see a "success" and "XSOAR upgrade triggered from version: master-8.9.0-8.9.0.140-b55c42e1, to version: master-8.9.0-8.9.0.155-a9e60d02" but yet the update prompt is still there and even after a reboot of the server I see no changes and am still on 8.9.0.140. Is there a log I can look at to see what went wrong?

Re: 8.9 On-Prem Update Fails to Update

sackett — Tue, 01 Jul 2025 14:59:10 GMT

I ended up starting a support case and while we didn't go down the discovery path of why the GUI updates were not working correctly, we did find that running the update via the Text/SSH interface did perform the update and that logs can be found at /tmp/demisto_install.log

topic 8.9 On-Prem Update Fails to Update in Cortex XSOAR Discussions

8.9 On-Prem Update Fails to Update

Re: 8.9 On-Prem Update Fails to Update