XSOAR SLA Script

ceyhunyuksel — Wed, 24 Sep 2025 07:04:10 GMT

Hi everyone,

I have a question regarding SLA tagged scripts on XSOAR.

I have a field-change-triggerred script that starts an SLA timer within automation if the field is changed to certain values. This part is okay and we observe that the sla timer starts succesfully. I want to run an SLA script when breach is triggerred for this timer. I have created the SLA script and choosen it in the incident field for the related timer. Even though the SLA for the timer exceeded and breachTriggered property is "true", the SLA script is not triggered. I have also tested the script via command line and there is not any error and created sla scripts before. Only difference from previous case is that this time the sla starts via an automation instead of a task in a playbook. Did anyone encountered a similar issue.

Regards.

Re: XSOAR SLA Script

NivNet — Wed, 15 Oct 2025 10:53:16 GMT

Please share the scripts and the flow

topic Re: XSOAR SLA Script in Cortex XSOAR Discussions

XSOAR SLA Script

Re: XSOAR SLA Script