https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/i-want-to-open-the-use-case-again/m-p/1264392#M4272 <P>i have use case( 04198171&nbsp; )and its close i want to open again</P> Tue, 15 Sep 2026 12:13:39 GMT M.Alkhalaf 2026-09-15T12:13:39Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/i-want-to-open-the-use-case-again/m-p/1264392#M4272 <P>i have use case( 04198171&nbsp; )and its close i want to open again</P> Tue, 15 Sep 2026 12:13:39 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/i-want-to-open-the-use-case-again/m-p/1264392#M4272 M.Alkhalaf 2026-09-15T12:13:39Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/i-want-to-open-the-use-case-again/m-p/1264498#M4274 <P>You will either need to go through the support portal <A href="https://support.paloaltonetworks.com" target="_blank">https://support.paloaltonetworks.com</A>&nbsp;to access you cases and request to re-open it (if you have direct access) or get in touch with your local support partner to have it re-opened for you</P> Wed, 16 Sep 2026 09:43:25 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/i-want-to-open-the-use-case-again/m-p/1264498#M4274 reaper 2026-09-16T09:43:25Z