topic Get Data Collection Survey Link in Cortex XSOAR Discussions

Get Data Collection Survey Link

MateoSosa — Thu, 30 Dec 2021 12:26:19 GMT

Hello community,

I'm currently working on a playbook in which I want to collect data from end users via a survey.

The troublesome part is that this has to happen via a ServiceNow ticket.

When creating the ticket in ServiceNow I want to include the survey-URL in the ticket notes.

Now, there isn't a URL created/saved in the context data.

My current workaround is to update the ticket via Email, which looks weird in SNow because of the standard XSOAR email layout.

Is there a possibility to parse the survey-URL into context data after creation?

Best regards

Mat

gfilippov — Tue, 04 Jan 2022 13:44:44 GMT

Hi,
It is not possible today, there is an open feature request for it:
https://xsoar.ideas.aha.io/ideas/FR-I-97

If the email workaround works for you but the main issue is the email structure; you can easily change it:
https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-5/cortex-xsoar-admin/playbooks/playbook-tasks/communication-tasks/create-a-data-collection-task/customize-a-data-collection-task

Creating a configuration key of "messages.html.formats.externalFormSubmit" with the value: "{{.link}}" will send only the generated link in the email, without any HTML, logo, title etc,
thanks.