server not starting after upgrade to 6.2 version

ShilpaSingh — Mon, 31 Jan 2022 13:21:23 GMT

hi All,

I have changed my etc/demisto.conf file to move data folders(https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-2/cortex-xsoar-admin/manage-data/move-data-folders-to-another-location-on-the-server.html)

and after upgrading my app server to 6.2 from 6.1 cortex soar application is not starting(https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-2/cortex-xsoar-admin/installation/upgrade-the-cortex-xsoar-server.html) I tried to reindex the data but I I think its still using old data folders. Can someone help me in resolving this problem :

2022-01-31 13:00:49.4866 info Original limit size {1024 524288} (source: /builds/gopath/src/github.com/demisto/server/ulimit.go:18)

2022-01-31 13:00:49.4867 info New ulimit is: {524288 524288} (source: /builds/gopath/src/github.com/demisto/server/ulimit.go:36)

2022-01-31 13:00:49.7422 info Integrity test successful (source: /builds/gopath/src/github.com/demisto/server/server.go:100)

2022-01-31 13:00:49.7422 info Used conf at : /etc/demisto.conf (source: /builds/gopath/src/github.com/demisto/server/server.go:150)

2022-01-31 13:00:49.7423 info Starting as standalone server (source: /builds/gopath/src/github.com/demisto/server/server.go:367)

2022-01-31 13:00:49.7426 info KV Store: boltdb (source: /builds/gopath/src/github.com/demisto/server/repoDB/complexRepo/repo.go:397)

2022-01-31 13:00:49.7426 fatal Could not create repo db [error 'mkdir /var/lib/demisto: permission denied' commit 'a86da2fb03b21ebf423cd00315fb00e82ff3a3a4'] (source: /builds/gopath/src/github.com/demisto/server/server.go:373)

Best regards,

Re: server not starting after upgrade to 6.2 version

gfilippov — Thu, 03 Feb 2022 16:22:09 GMT

Hi,
Please create a support case with the logs attached,
thanks.

topic server not starting after upgrade to 6.2 version in Cortex XSOAR Discussions

server not starting after upgrade to 6.2 version

Re: server not starting after upgrade to 6.2 version