topic Error while closing incident in Cortex XSOAR Discussions

Error while closing incident

miguel.tubia — Tue, 19 Apr 2022 14:19:35 GMT

Hi!

we are testing XSOAR on a local VM. We have created several incidents via an integration with our Threat intel solution.

When we are going to close an incident.. it doesn't close!

We get no error from the UI. If we go to the VM console, from /var/log/demisto/server.log we can see this error:

We have no idea how to troubleshoot this... Could you help me?

Thanks!!

Miguel.

miguel.tubia — Tue, 19 Apr 2022 14:53:23 GMT

Ok, after a bit more of "playing", I have seen this. I created a new Incident Type and defined this field:

The "post processing" using this script. I have removed this configuration and now it closes OK.

Now, next question.... is... why this automation is reporting an error.. 🙂

jfernandes1 — Wed, 20 Apr 2022 23:44:22 GMT

If you continue to see this error, please raise a support case.

Thanks,

Jeremy.

miguel.tubia — Thu, 21 Apr 2022 08:06:25 GMT

Hi!

thanks! All checks are ok, and now... I can generate a report with no error, so... Mistery!

Thanks for your help!!

Regards.

Miguel.