topic Re: multitenant deployment main dashboard problem in Cortex XSOAR Discussions

multitenant deployment main dashboard problem

MKececioglu — Fri, 22 Apr 2022 07:22:51 GMT

Hi,

I have a multitenant deployment holding 30+ accounts, in my main account dashboard page it is unable to populate statistics such as incident count etc. It just keeps loading with no error. Any idea how can i sort this.

Regards.

Re: multitenant deployment main dashboard problem

AbelSantamarina — Fri, 22 Apr 2022 14:57:04 GMT

Hi @MKececioglu, what version of XSOAR are you running in your multi-tenant environment?
You might want to check the time range for your dashboards... You can try setting it to different time ranges and see if it makes any difference. Also, does it pull any information if you select individual tenants?
Thanks.

Re: multitenant deployment main dashboard problem

MKececioglu — Mon, 25 Apr 2022 06:30:03 GMT

Hi @AbelSantamarina it is 6.5 and even if i select for one tenant for a short period of time like 1 day, it is still loading. But if i browse into the tenant and look for the same dashboard it is populated.

Re: multitenant deployment main dashboard problem

jfernandes1 — Tue, 26 Apr 2022 01:18:29 GMT

Hi @MKececioglu, you might want to contact support for this. This might be a memory or space issue. You will need to send them the debug log bundle and the HAR file generated while you try to load the incidents page.