topic Re: Print Command "The command does not exist or it is disabled" in Cortex XSOAR Discussions

Print Command "The command does not exist or it is disabled"

michaelsysec242 — Sun, 29 May 2022 13:22:01 GMT

Hello All, I am having issues with the "Print" command on the XSOAR. I am dealing with the current up to date version (6.5.0) and this is a persistent error that appears every few days. The following error is received and in no way has the command been disabled or removed. Thanks in advance.

Re: Print Command "The command does not exist or it is disabled"

jfernandes1 — Mon, 30 May 2022 03:20:37 GMT

Hi @michaelsysec242, Did you attach a screenshot or the error? Please re-check your post.

Re: Print Command "The command does not exist or it is disabled"

michaelsysec242 — Mon, 30 May 2022 06:24:04 GMT

Error

Re: Print Command "The command does not exist or it is disabled"

nkazinets — Tue, 31 May 2022 13:49:18 GMT

Hey @michaelsysec242, this issue was identified specifically for Multi-tenant with Elastic setups and was fixed in version 6.6.0. If this is the architecture in your environment, upgrading should fix it, otherwise, I suggest that you open a support ticket with all the information and logs (though I would first try upgrading anyway).

Re: Print Command "The command does not exist or it is disabled"

michaelsysec242 — Tue, 31 May 2022 14:49:58 GMT

Many thanks, unfortunately what you mentioned isn't relevant for my XSOAR Setup. I will upgrade in any case as this could solve this problem.

Re: Print Command "The command does not exist or it is disabled"

jfernandes1 — Wed, 01 Jun 2022 03:19:51 GMT

@michaelsysec242 Looking at the screenshot it think I see the error. It looks like you have typed the command wrong. It should be a capital 'P' for print. I was able to replicate you issue.

Let me know if this fixes your issue.