topic Re: Jobs never ending - is running forever when Playbook is done... in Cortex XSOAR Discussions

Jobs never ending - is running forever when Playbook is done...

r_buchwalder — Thu, 12 Nov 2020 13:38:18 GMT

Hello all

We are using Cortex XSOAR Version Version 6.0.0; Build 79522 and having problems with Jobs.

I've created a Job, which calls a playbook. this playbook is done withing 1 minute - but the Jobs-Status is always on "running".

The playbook has a "Done" Section Header at the end. Do I have to add some Tags or anything, that Jobs sees, that the Playbook is done?

thanks

roger

Re: Jobs never ending - is running forever when Playbook is done...

OriNahir — Wed, 18 Nov 2020 00:35:18 GMT

Make sure your playbook is closing the incident (add a task at the end to with the closeInvesitiation command
Alternatively, or make sure the job queue is configured correctly
https://xsoar.pan.dev/docs/incidents/incident-jobs

Re: Jobs never ending - is running forever when Playbook is done...

r_buchwalder — Thu, 21 Jan 2021 15:03:54 GMT

Hello

Yes, I've found it with "closeInvestigation (Builtin)"

Have to read first your link.

Thank you!

roger

Re: Jobs never ending - is running forever when Playbook is done...

king_penson — Thu, 03 Nov 2022 21:16:24 GMT

Just to add, you also need to make sure the Job queue settings in the edit menu for the job is set appropriately.

For me I was missing the "Cancel Previous Job and Start New One"

Re: Jobs never ending - is running forever when Playbook is done...

MF762 — Mon, 24 Jul 2023 10:00:53 GMT

I have applied this change, but I would like to know nicely, what should I expect by enabling 'Notify the owner'?
Since no mail has been associated with the owner.