topic Re: We updated the dynamic antivirus database and threats, but it failed in Custom Signatures https://live.paloaltonetworks.com/t5/custom-signatures/we-updated-the-dynamic-antivirus-database-and-threats-but-it/m-p/563876#M487 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54811iB31AFE98228806AE/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54812i750487623078ED1C/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 752px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54813i87F080295924C285/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span></P> Wed, 01 Nov 2023 12:02:25 GMT dwi 2023-11-01T12:02:25Z We updated the dynamic antivirus database and threats, but it failed https://live.paloaltonetworks.com/t5/custom-signatures/we-updated-the-dynamic-antivirus-database-and-threats-but-it/m-p/563342#M485 <P>I've been waiting for 3 days to get help !</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>My introduction is Mr. Dwi</P> <P>From PT. Tabsolutions</P> <P>Indonesia</P> <P>This is my device</P> <P>&nbsp;</P> <P>Device Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : PA-3020-PLN</P> <P>Software Version&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 9.1.16</P> <P>Globalprotect Agent&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 5.2.12</P> <P>Mac Address&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 24:0b:0a:00:40:60</P> <P>Serial Number&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 001801041926</P> <P>&nbsp;</P> <P>Please help us</P> <P>We updated the dynamic antivirus database and threats, but it failed</P> <P>The following is an example of a failure</P> <P>&nbsp;</P> <P>Thank You</P> Fri, 27 Oct 2023 07:48:50 GMT https://live.paloaltonetworks.com/t5/custom-signatures/we-updated-the-dynamic-antivirus-database-and-threats-but-it/m-p/563342#M485 dwi 2023-10-27T07:48:50Z Re: We updated the dynamic antivirus database and threats, but it failed https://live.paloaltonetworks.com/t5/custom-signatures/we-updated-the-dynamic-antivirus-database-and-threats-but-it/m-p/563825#M486 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/325238">@dwi</a>&nbsp;,</P> <P>&nbsp;</P> <P>Can you share a screenshot of your error?&nbsp;</P> Wed, 01 Nov 2023 03:39:52 GMT https://live.paloaltonetworks.com/t5/custom-signatures/we-updated-the-dynamic-antivirus-database-and-threats-but-it/m-p/563825#M486 JayGolf 2023-11-01T03:39:52Z Re: We updated the dynamic antivirus database and threats, but it failed https://live.paloaltonetworks.com/t5/custom-signatures/we-updated-the-dynamic-antivirus-database-and-threats-but-it/m-p/563876#M487 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54811iB31AFE98228806AE/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54812i750487623078ED1C/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 752px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54813i87F080295924C285/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span></P> Wed, 01 Nov 2023 12:02:25 GMT https://live.paloaltonetworks.com/t5/custom-signatures/we-updated-the-dynamic-antivirus-database-and-threats-but-it/m-p/563876#M487 dwi 2023-11-01T12:02:25Z