topic Re: downloading contents from firewall stuck in Expedition Discussions

downloading contents from firewall stuck

mrzepa2 — Tue, 30 Oct 2018 22:23:01 GMT

Greetings,

I have added a PA-820 to Expedition, logged in with my API account, API keys generated just fine.

When I go to Contents and click "Retrieve Contents", it just sits there forever with "downloading..." Any idea how I can check for errors or troubleshoot to see where it's getting stuck?

I have already verified that from expedition I can manually connect to the firewall.

Re: downloading contents from firewall stuck

mrzepa2 — Tue, 30 Oct 2018 23:05:48 GMT

Solved by restarting the PanOrders agent.

Re: downloading contents from firewall stuck

stevenjwilliams83 — Thu, 11 Apr 2019 16:42:11 GMT

Whats the command to restart it?

Re: downloading contents from firewall stuck

dgildelaig — Fri, 12 Apr 2019 07:13:15 GMT

No need to write commands.

You can do it from the Dashboard, or, if you are within a project, you have the option "Restart Task Manager" within the top right menu (menu located under the projects name)