topic Re: Expedition csv logs stuck in pending in Expedition Discussions

Expedition csv logs stuck in pending

joeyjoejoe — Wed, 27 Jun 2018 14:55:48 GMT

Hi everyone,

I have added firewall logs from our Palo Alto 5000 series to the Expedition VM /PALogs . I have copied the orginal .csv as a duplicate with root as the owner and the original with expedition as the owner. Both files appear in Devices > M.LEARNING. When I run Process Files the job remains in pending and nothing happens. Any ideas what the issue may be?

Re: Expedition csv logs in hung in pending

PAN-Expert — Tue, 26 Jun 2018 16:02:48 GMT

Most likely the webserver does not have permission - specifically for one owned by root.

Try this from root dir

sudo chown -R www-data:www-data PALogs/

Re: Expedition csv logs in hung in pending

joeyjoejoe — Tue, 26 Jun 2018 16:22:21 GMT

Ok so I tried running:

sudo chown -R www-data:www-data PALogs/

Unfortunatley the job is still in pending and not procesing. any other thoughts?

Thanks for the assistance.

Re: Expedition csv logs in hung in pending

PAN-Expert — Tue, 26 Jun 2018 16:53:11 GMT

Where is your machine learning path set up and does www-data have proper permissions in that folder to output the files after they have been processed?

Re: Expedition csv logs in hung in pending

joeyjoejoe — Tue, 26 Jun 2018 17:00:52 GMT

This is what I have configured for the machine learning paths:

Re: Expedition csv logs in hung in pending

PAN-Expert — Tue, 26 Jun 2018 17:30:40 GMT

That looks good.

Just thinking outloud and giving a few possible solutions:

Run these:

sudo apt -o "Acquire::AllowInsecureRepositories=true" -o "Acquire::AllowDowngradeToInsecureRepositories=true" update
sudo apt upgrade
sudo apt upgrade
-------------------------
Then edit /etc/php/7.0/apache2/php.ini
line mysqli.reconnect = off (change to on)
Then edit /etc/php/7.0/cli/php.ini
line mysqli.reconnect = off (change to on)
-------------------------------
sudo service apache2 restart
sudo php /var/www/html/bin/updates/updateSQL.php

Re: Expedition csv logs in hung in pending

joeyjoejoe — Tue, 26 Jun 2018 17:46:35 GMT

Thanks again for all of your help. I tried the suggestions you made and was still unable to process the csv. It remains on pending, I've also tried to remove the process and start over again but yield the same results.

Thanks

Re: Expedition csv logs in hung in pending

PAN-Expert — Tue, 26 Jun 2018 17:49:25 GMT

Then try to export that csv and see if it is valid log export, maybe it got corrupted in the process and expedition does tell you that.

Re: Expedition csv logs in hung in pending

joeyjoejoe — Tue, 26 Jun 2018 18:22:23 GMT

Ok so I re-exported the csv then scp'd it over to expedition, still no luck. I then deleted the vm and re-downloaded and re-setup a new vm, same issue. Maybe there is a bug in the newest release?

Re: Expedition csv logs in hung in pending

Esfeld — Tue, 26 Jun 2018 18:27:43 GMT

After executing this

sudo chown -R www-data:www-data PALogs/

My firewalls no longer have permission to SCP log files to Expedition.

What should the overall permissions be for the logs folder?

Re: Expedition csv logs in hung in pending

PAN-Expert — Tue, 26 Jun 2018 18:32:36 GMT

Esfeld,

Permissions depend on which directory you use for machine learning and which one for logs. In case they are the same, you would have to change the permissions every time you try to process or SCP. If not then you can make a group and make the group the owner of the directory.

In order to make them able to just SCP you would run which in turn would make expedition the owner instead of the www-data which is used to process them

sudo chown -R expedition:expedition PALogs/

Re: Expedition csv logs stuck in pending

joeyjoejoe — Wed, 27 Jun 2018 14:56:53 GMT

Does anyone have any suggestions? I'm still unable to process the firewall logs and would really like to get this working.

Thanks!

Re: Expedition csv logs stuck in pending

alestevez — Wed, 27 Jun 2018 18:18:02 GMT

send me an email to fwmigrate at paloaltonetworks dot com and we can do a Zoom session

Re: Expedition csv logs in hung in pending

dgildelaig — Fri, 06 Jul 2018 07:14:23 GMT

If you update to the latest version of Expedition 1.0.98, you will get more information regarding the logs that you are attempting to process.

Things that may occur:

The log is incorrectly formated
- This log won't be able to be pre-processed
The log is not supported (PANOS version below 7.1)
- This log won't be able to be pre-processed
The path for MLearning (Main Screen -> Settings -> M.Learning -> Temporary data structure folder PATH) is not a valid path or www-data does not have rights to reaching it and writing inside. Also, this should have been alerted in them main Dashboard HeathChecks
- We can't pre-process any logs, as we can't write into a folder to store the pre-processing results
The logs are way too big for the resources we have provided to Expedition. We should see an error in the file /tmp/error_logCoCo
- We need to increase the Expedition resources, by adding more RAM and/or CPUs and deleting the file located at /home/userSpace/environmentParameters.php. (This may be optimized in the future to assist on the correct Expedition's resource tunning)
The GUI offers you a link to http://<ip>:4050 and this link directs us to a web site that shows some task progress.
- All is fine. We need to let it continue until it completes, or fails as in case 4

Re: Expedition csv logs in hung in pending

Sec101 — Tue, 07 Aug 2018 21:30:17 GMT

How does on upgrade to the latest version? I've tried the apt-get update and apt-get expedition beta cmd's and I keep getting the "1.0.8x " is the latest version. I've tried the unauthenticated -o commands as well, and still can't get the OS to recognize that the install is old. Any suggestions on upgrading/where to find the latest hotfixes/installs for this?

Re: Expedition csv logs in hung in pending

alestevez — Wed, 08 Aug 2018 13:05:37 GMT

Hi,

be sure your Expedition has DNS and default gateway correctly configured, or in case you need to use a proxy check the proxy is correctly configured.

If a Palo Alto Networks firewall is before your Internet connection make sure paloalto-updates app-id is allowed to your expedition instance.

If you have dns and default gateway and you can reach internet and paloalto-updates is allowed and still has problems please send us an email to fwmigrate at paloaltonetworks dot com to arrange a zoom session with us.

Re: Expedition csv logs in hung in pending

Sec101 — Mon, 13 Aug 2018 21:20:11 GMT

got it....it was a firewall issue. Thank you Alestevez.

Re: Expedition csv logs stuck in pending

lagop — Tue, 04 Sep 2018 14:59:36 GMT

Thanks to Albert, we have a fix. Modify the file /etc/mysql/my.cnf and comment out the line that binds the localhost address to mysql:

bind-address = 127.0.0.1. --->? #bind-address = 127.0.0.1.

restart services.

SCP permissions or Re: Expedition csv logs stuck in pending

rschunk — Mon, 31 Dec 2018 13:00:05 GMT

Folks-

In my case I changed the owner so I could SCP the firewall logs to Expedition as I was getting a permissions failure. All worked as expected and I can see the file on Expedition in the PALogs directory from my SSH shell.

However the file is never visible via the web interface so it cannot be processed.

I updated Expedition to the latest release but when I do this I get a reconnect mysql error even after editing the file to change reconnect to ON (see https://live.paloaltonetworks.com/t5/Expedition-Articles/Modifying-mysqli-reconnect-value/ta-p/219223). Still do not see the file in the web interface.

Any ideas?

Re: SCP permissions or Re: Expedition csv logs stuck in pending

sjanita — Mon, 31 Dec 2018 17:32:41 GMT

the matching of the log files to a device is based on the serial number. Can you open the log file you uploaded and verify the serial number in the traffic logs matches the serial number of the device? If the device is a firewall learned via panorama you will need to add the M.LEARNING config directly to the firewall and not to Panorama.