topic Re: No supported files to process in Expedition Discussions

No supported files to process

Bruno_Alipio — Wed, 17 Oct 2018 13:04:31 GMT

Hi all,

I sucessfully exported the logs from my PA200 (currently on release 7.1.16) via SCP to the PALogs folder.

Expedition can find the files but when I do the "Process Files" I get the dreaded "No supported files to process". Can I get an hint on what am I doing wrong here?

Re: No supported files to process

Bruno_Alipio — Wed, 17 Oct 2018 13:42:29 GMT

Got it. permissions on the folder !

same issue as this: https://live.paloaltonetworks.com/t5/Expedition-Discussions/Expedition-csv-logs-stuck-in-pending/m-p/219279#M165

Re: No supported files to process

LukeBullimore — Tue, 23 Oct 2018 10:16:41 GMT

Hey @Bruno_Alipio

How did you manage to resolve this? We are facing the same thing?

the ML temp folder is owned by www-data, same with the PALogs folder but we're still having the issue of "no supported files to process"

Re: No supported files to process

Bruno_Alipio — Tue, 23 Oct 2018 13:38:08 GMT

Hi @LukeBullimore,

Im not facing the issue anymore. I have my directory structure /PALogs/PaloAltoSCP owned by "expediton" and everything is running ok now.

For the first "process files" I had to change the owner to www-data:www-data but after that reverted back to expedition:expedition (to let the NGFW device export the logs directly via SCP) and everything is running fine. I now can have the new exports on this directory, have expedition finding them and processing without issues.

Hope this helps.

Re: No supported files to process

LukeBullimore — Tue, 23 Oct 2018 15:08:31 GMT

Hey @Bruno_Alipio

Thanks for your response!

In our particular issue, this was failing because a lot of our logs included IPv6 and Expedition does not currently support IPv6 for ML. Many thanks to Albert for looking at it with us 🙂

Cheers,

Luke.

Re: No supported files to process

mrzepa2 — Wed, 31 Oct 2018 19:23:15 GMT

I am having the same issue, but the reported solutions are not working for me.

I am running version 107.

User and groups are as required:

ls -l /PALogs/

-rw-rw-r-- 1 www-data www-data 27064162 Oct 30 17:49 XXX.csv

I commened out the bind statement mysql.cnf and restarted mysqld:

#bind-address = 127.0.0.1

yet I'm still getting this error. Is there any log to check why this is happening?

Re: No supported files to process

LukeBullimore — Wed, 31 Oct 2018 19:47:29 GMT

Hey @mrzepa2

After typing in the /PALogs/* directory, click the save button. Open up the device then ML tab again and try to process the logs, whilst doing so, look in the below log folder:

/tmp/error_logCoCo

Re: No supported files to process

mrzepa2 — Wed, 31 Oct 2018 20:12:26 GMT

Thanks. That did the trick.

Re: No supported files to process

simontaylor — Mon, 09 Sep 2019 05:04:13 GMT

Hi what is the resolution here?

I've tried all permutations of directory/file permissions.

I'm using the latest version of Expedition. I've imported Panorama and collected all its managed device. I've exporet logs from both the firewall and panorama and the ml.learning tab sees the files and can determined the PAN-OS version (so I'm thinking they are fine) but same error.

no files in /tmp.

How can I troubelshoot this further? Is there a debug mode?

Thanks for any advices.

Cheers,

Simon