topic Re: Rule enrichment import gets stuck in Expedition Discussions

Rule enrichment import gets stuck

frocchio1 — Mon, 31 Aug 2020 23:56:46 GMT

while attempting to import from rule enrichment, expedition stays in pending state; fails to complete.

notice behaviour is dependent on rule being imported. Some rule can import, others cannot.

Looking for suggestions on troubleshooting expedition to address this.

thanks

Re: Rule enrichment import gets stuck

lychiang — Tue, 01 Sep 2020 00:11:44 GMT

I would suggest you upgrade the expedition to latest version 1.1.80. If it still same issue , please attach screenshots on which step you see it shows errors .

Re: Rule enrichment import gets stuck

dgildelaig — Tue, 01 Sep 2020 07:12:04 GMT

The common aspect for an issue related to RE is that it either work or fail for all the selected rules.

You mention that the process completes for some rules, while some. others fail and it stays in pending locked, therefore I would suggest to check the processing logs and see if we have some information there that can help us in the investigation.

The logs are in /tmp/error_SecRulesEnrich

Re: Rule enrichment import gets stuck

frocchio1 — Tue, 01 Sep 2020 15:31:26 GMT

Expedition is at version 1.1.80 when this happened.

Attached a screenshot below.

Can duplicate pretty consistently. Maybe a resource constraint ?

Stays at pending. Progress on queued tasks doesn't look like its actioning anything.

Re: Rule enrichment import gets stuck

lychiang — Tue, 01 Sep 2020 15:39:34 GMT

Hello @frocchio1 ,

Please leave the process run for longer time and see if it eventually throws any errors.

Re: Rule enrichment import gets stuck

frocchio1 — Tue, 01 Sep 2020 15:41:33 GMT

I have attached a screenshot of the out on two processing logs.

Need some help to determine what it means.

Re: Rule enrichment import gets stuck

frocchio1 — Tue, 01 Sep 2020 17:41:36 GMT

following files were created in /tmp

error_SwcRulesEnrich,error_SwcRulesEnrich2

attached