Jobs and Task Manager won't start

Blake_Wofford — Mon, 24 Aug 2020 21:17:30 GMT

Our expedition instance is running 1.1.80. Jobs and Task Manager starts and about 3 seconds later, it stops. We have plenty of disk space, RAM and the CPU is not being over run.

thepanReadOrders.log file has this entry:

Fatal error: Uncaught ErrorException: stream_socket_client(): unable to connect to tcp://localhost:5672 (Connection refused) in /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Wire/IO/StreamIO.php:155
Stack trace:
#0 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Wire/IO/StreamIO.php(157): PhpAmqpLib\Wire\IO\StreamIO->cleanup_error_handler()
#1 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Connection/AbstractConnection.php(208): PhpAmqpLib\Wire\IO\StreamIO->connect()
#2 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Connection/AbstractConnection.php(192): PhpAmqpLib\Connection\AbstractConnection->connect()
#3 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Connection/AMQPStreamConnection.php(60): PhpAmqpLib\Connection\AbstractConnection->__construct('guest', 'guest', '/', false, 'AMQPLAIN', NULL, 'en_US', Object(PhpAmqpLib\Wire\IO\StreamIO), 0, 3)
#4 /var/www/html/libs/PaloAltoNetworks/AmqpWrapper/SimpleReceiver.php(31): PhpAmqpLib\Connection\AMQPStreamC in /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Wire/IO/StreamIO.php on line 155

Can you help us understand why the task manager will not stay running? This has been working for almost a year, and this issue occurred only in the past week or so. We were running 1.1.78, and have upgraded to 1.1.80 to see if that would resolve the issue. It did not.

Re: Jobs and Task Manager won't start

lychiang — Mon, 24 Aug 2020 21:21:00 GMT

Hello @Blake_Wofford ,

Please follow the solution in below thread to re-install rabbitmq-server

https://live.paloaltonetworks.com/t5/expedition-discussions/panorders-agent-is-stopped-cant-restart/td-p/222870

Re: Jobs and Task Manager won't start

Blake_Wofford — Tue, 01 Sep 2020 13:09:30 GMT

Thank you for following up with me on this topic. We weren't able to get the issue resolved by following the steps to uninstall and reinstall RabbitMQ. Fortunately, I found that we had a snapshot in VMWare for this server and I reverted back to the instance prior to this issue occurring. We are now back up and running on 1.1.80 and I have created a new point in time snapshot.

Thanks for all your help!

Blake

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Jobs and Task Manager won't start

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