topic Stuck Processing Calculate Unused Objects (88% completed) in Expedition Discussions

Stuck Processing Calculate Unused Objects (88% completed)

HowsThisWork — Fri, 12 Mar 2021 19:16:43 GMT

Hello all,

I've been using Expedition without issue for months but today after I upgraded to v1.1.94 I'm running into an issue in all my Expedition projects where if I click Objects menu within any project Expedition automatically pops up the message that it is Processing: Calculate Unused Objects (88% completed).

Normally this would only last a few seconds or a few minutes depending on if I had already removed unused objects in my project but now it never finishes, even after waiting 30 minutes. Also the Dashboard is showing that all of my objects are unused but I know almost 100% of the objects in my project are in use.

Based on top output from the cli I don't think Expedition is even processing anything.

I've downgraded Expedition to v.1.1.93 but the issue still remains.

Re: Stuck Processing Calculate Unused Objects (88% completed)

lychiang — Fri, 12 Mar 2021 20:00:41 GMT

Hi @HowsThisWork ,

Could you please try to adjust the "PARSER_max_execution_memory" to a higher value based on the amount of the memory in Expedition. Step is described in the below article:

https://live.paloaltonetworks.com/t5/expedition-articles/import-configuration-process-stuck-due-to-memory-exhausted/ta-p/358914

Re: Stuck Processing Calculate Unused Objects (88% completed)

HowsThisWork — Fri, 12 Mar 2021 20:53:12 GMT

Hello @lychiang ,

Following your suggestion I increased the "PARSER_max_execution_memory" value to 7G, max available to the VM is 8G. The issue seemed to continue so I rebooted Expedition and verified the value was still at 7G and the issue persists. I upgraded back to v1.1.94 and the issue seems to persist.

Re: Stuck Processing Calculate Unused Objects (88% completed)

lychiang — Fri, 12 Mar 2021 21:18:11 GMT

@HowsThisWork I experienced the same issue in v1.1.94 as you mentioned. Let me open a case with our developer team. Will provide update next week. Thank you!

Re: Stuck Processing Calculate Unused Objects (88% completed)

HowsThisWork — Fri, 12 Mar 2021 21:29:57 GMT

@lychiang

Any suggestion on how to get it working properly after downgrading to v1.1.93?

Re: Stuck Processing Calculate Unused Objects (88% completed)

lychiang — Fri, 12 Mar 2021 22:21:00 GMT

@HowsThisWork Let it run for a while, more than 45mins and the old tasks will eventually timeout, you will be able to go back to the objects tab, in v1.1.93 , I verified that I am able to click on calculate unused object again after the old tasks timeout.

Re: Stuck Processing Calculate Unused Objects (88% completed)

Tom_Dow — Sat, 13 Mar 2021 11:38:42 GMT

looks like v1.1.94.1 has just come out, just going to upgrade and check this bug is fixed!

Edit- looks like its fixed- thanks Palo!

Re: Stuck Processing Calculate Unused Objects (88% completed)

dgildelaig — Sat, 13 Mar 2021 11:53:47 GMT

Thanks for reporting it!

Otherwise it would have taken longer to fix.