topic Re: PanOrders Agent cant started in Expedition Discussions

PanOrders Agent cant started

SugarOverDos — Mon, 01 Nov 2021 14:11:42 GMT

Hello, i installed Expedition on Ubunty Server 20.04.03

There is no way I can solve the problem with rabbitmq-server. I tried all the options and all the solutions that were offered here.

Fatal error: Uncaught ErrorException: stream_socket_client(): unable to connect to tcp://localhost:5672 (Connection refused) in /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Wire/IO/StreamIO.php:155
Stack trace:
#0 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Wire/IO/StreamIO.php(157): PhpAmqpLib\Wire\IO\StreamIO->cleanup_error_handler()
#1 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Connection/AbstractConnection.php(208): PhpAmqpLib\Wire\IO\StreamIO->connect()
#2 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Connection/AbstractConnection.php(192): PhpAmqpLib\Connection\AbstractConnection->connect()
#3 /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Connection/AMQPStreamConnection.php(60): PhpAmqpLib\Connection\AbstractConnection->__construct('guest', 'guest', '/', false, 'AMQPLAIN', NULL, 'en_US', Object(PhpAmqpLib\Wire\IO\StreamIO), 0, 3)
#4 /var/www/html/libs/PaloAltoNetworks/AmqpWrapper/SimpleReceiver.php(33): PhpAmqpLib\Connection\AMQPStreamC in /var/www/html/libs/vendor/php-amqplib/php-amqplib/PhpAmqpLib/Wire/IO/StreamIO.php on line 155

and status

expedition@expedition1:~$ service rabbitmq-server status
● rabbitmq-server.service - RabbitMQ Messaging Server
Loaded: loaded (/lib/systemd/system/rabbitmq-server.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2021-11-01 13:53:16 UTC; 16min ago
Main PID: 889 (beam.smp)
Status: "Initialized"
Tasks: 127 (limit: 9447)
Memory: 104.0M
CGroup: /system.slice/rabbitmq-server.service
├─ 871 /bin/sh /usr/sbin/rabbitmq-server
├─ 889 /usr/lib/erlang/erts-10.6.4/bin/beam.smp -W w -A 96 -MBas ageffcbf -MHas ageffcbf -MBlmbcs 512 -MHlmbcs 512 -MMmcs 30 -P 1048576 -t 5000000 -s>
├─1485 erl_child_setup 65536
├─1554 inet_gethost 4
└─1555 inet_gethost 4

Nov 01 13:52:54 expedition1 systemd[1]: Starting RabbitMQ Messaging Server...
Nov 01 13:53:16 expedition1 systemd[1]: rabbitmq-server.service: Supervising process 889 which is not our child. We'll most likely not notice when it exits.
Nov 01 13:53:16 expedition1 systemd[1]: Started RabbitMQ Messaging Server.

What are the options, please help.

Re: PanOrders Agent cant started

azuniga — Mon, 01 Nov 2021 15:27:47 GMT

Hello @SugarOverDos

Make sure you have a fresh install of Ubuntu 20 and you did not simply upgrade your Ubuntu 16 to Ubuntu 20. Also make sure you are running a "sudo apt-get update" along with grabbing the latest package "sudo apt-get install expedition-beta". We have seen some issues when those commands are not run.

Re: PanOrders Agent cant started

SugarOverDos — Mon, 01 Nov 2021 17:17:22 GMT

Hello, @azuniga

I installed clean Ubuntu 20 and it worked once after reinstalling the rabbit, but after rebooting it stopped working. Now I reinstalled everything from 0 and now this is the error during installation.

************************************************************
Starting Task Manager
************************************************************
cp: cannot stat '/var/www/html/OS/startup/panReadOrdersStarter': No such file or directory
chmod: cannot access '/etc/init.d/panReadOrders': No such file or directory
chown: cannot access '/etc/init.d/panReadOrders': No such file or directory
ln: failed to create symbolic link '/etc/rc2.d/S99panReadOrders': File exists
ln: failed to create symbolic link '/etc/rc3.d/S99panReadOrders': File exists
ln: failed to create symbolic link '/etc/rc4.d/S99panReadOrders': File exists
ln: failed to create symbolic link '/etc/rc5.d/S99panReadOrders': File exists
Failed to start panReadOrders.service: Unit panReadOrders.service not found.

Re: PanOrders Agent cant started

azuniga — Mon, 01 Nov 2021 17:37:20 GMT

Hello,

That doesn't necessarily mean anything did you follow the installation guide from our community forum?

https://live.paloaltonetworks.com/t5/expedition-articles/expedition-documentation/ta-p/215619?attachment-id=10219

Also are you able to now reach it from the clean install and run an update on Ubuntu?

Re: PanOrders Agent cant started

SugarOverDos — Mon, 01 Nov 2021 20:06:31 GMT

Good evening, colleagues

I have followed the instructions and have already learned it.

I installed ubuntu 20.04.3 and updated it and after that I tried to install the expedition again and again the error.

Reinstalling the rabbit doesn't help

Re: PanOrders Agent cant started

azuniga — Mon, 01 Nov 2021 21:39:01 GMT

Hello @SugarOverDos

When you show the rabbit status what does it say? Did you have any errors during the install minus what was pointed out within the guide?

"service rabbitmq-server status"

Re: PanOrders Agent cant started

SugarOverDos — Mon, 01 Nov 2021 22:11:34 GMT

Hello, @azuniga

There were errors in the python department during installation:

pygobject 3.36.0 requires pycairo>=1.11.1, which is not installed.
launchpadlib 1.10.13 requires testresources, which is not installed

expedition@expedition1:~$ sudo service rabbitmq-server status
[sudo] password for expedition:
● rabbitmq-server.service - RabbitMQ Messaging Server
Loaded: loaded (/lib/systemd/system/rabbitmq-server.service; enabled; vendor preset: enabled)
Active: active (running) since Tue 2021-11-02 01:02:39 MSK; 5min ago
Main PID: 944 (beam.smp)
Status: "Initialized"
Tasks: 163 (limit: 9447)
Memory: 108.1M
CGroup: /system.slice/rabbitmq-server.service
├─ 915 /bin/sh /usr/sbin/rabbitmq-server
├─ 944 /usr/lib/erlang/erts-10.6.4/bin/beam.smp -W w -A 128 -MBas ageffcbf -MHas ageffcbf -MBlmbcs 512 -MHlm>
├─1553 erl_child_setup 65536
├─1757 inet_gethost 4
└─1758 inet_gethost 4

Nov 02 01:02:07 expedition1 systemd[1]: Starting RabbitMQ Messaging Server...
Nov 02 01:02:39 expedition1 systemd[1]: rabbitmq-server.service: Supervising process 944 which is not our child. We'll mo>
Nov 02 01:02:39 expedition1 systemd[1]: Started RabbitMQ Messaging Server.

Re: PanOrders Agent cant started

azuniga — Mon, 01 Nov 2021 22:45:44 GMT

Sudo apt-get update should resolve this..

can you send me a screenshot of your repositories?

/etc/apt/sources.d.list/

so I can see what you have within that folder that possibly isn’t updating properly.

Re: PanOrders Agent cant started

SugarOverDos — Tue, 02 Nov 2021 06:54:54 GMT

Good morning, @azuniga

An error appears during the update.

Re: PanOrders Agent cant started

azuniga — Tue, 02 Nov 2021 21:05:02 GMT

Hello @SugarOverDos

Can you send a mail to fwmigrate@paloaltonetworks.com so we can set up a session to take a further look at your problem.

Re: PanOrders Agent cant started

SugarOverDos — Wed, 03 Nov 2021 11:14:51 GMT

Hello @azuniga

I sent the letter.

I may have found a problem, but I cannot solve it, it is related with rabbit repositories