https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501452#M4026 <P>When adding a new device (PA3220) and adding the "Authentication API Keys" using the auth type of username and password we are receiving a "Remote Exception" message box.</P> <P>&nbsp;</P> <P>We are unable to add the Authentication API Key for the device.</P> <P>&nbsp;</P> <P>Any suggestions on what could be the issue ?<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Remote Exception.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/41653iA65900DD950E1552/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Remote Exception.jpg" alt="Remote Exception.jpg" /></span></P> Tue, 07 Jun 2022 19:37:53 GMT DavidWarrick 2022-06-07T19:37:53Z https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501452#M4026 <P>When adding a new device (PA3220) and adding the "Authentication API Keys" using the auth type of username and password we are receiving a "Remote Exception" message box.</P> <P>&nbsp;</P> <P>We are unable to add the Authentication API Key for the device.</P> <P>&nbsp;</P> <P>Any suggestions on what could be the issue ?<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Remote Exception.jpg" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/41653iA65900DD950E1552/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Remote Exception.jpg" alt="Remote Exception.jpg" /></span></P> Tue, 07 Jun 2022 19:37:53 GMT https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501452#M4026 DavidWarrick 2022-06-07T19:37:53Z https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501457#M4027 <P>What version is the PAN-OS device ?&nbsp;</P> Tue, 07 Jun 2022 19:41:48 GMT https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501457#M4027 lychiang 2022-06-07T19:41:48Z https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501463#M4028 <P>The PA-3220 is using software version 10.2.0.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PA-3220 General Information.jpg" style="width: 608px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/41654iFB6514352C6B8E6D/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="PA-3220 General Information.jpg" alt="PA-3220 General Information.jpg" /></span></P> Tue, 07 Jun 2022 19:45:21 GMT https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501463#M4028 DavidWarrick 2022-06-07T19:45:21Z https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501485#M4030 <P><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/205168">@DavidWarrick</a>&nbsp;@We are aware of the issue , there will be a fix release soon , will update you when we have it released.&nbsp;</P> Tue, 07 Jun 2022 20:14:47 GMT https://live.paloaltonetworks.com/t5/expedition-discussions/new-install-expedition-1-2-21-remote-exception-error/m-p/501485#M4030 lychiang 2022-06-07T20:14:47Z