topic Re: Web UI Username/password incorrect - fresh installs in Expedition Discussions

Web UI Username/password incorrect - fresh installs

ElliotM — Fri, 30 Sep 2022 14:33:46 GMT

Hi,

I have been using Expedition for several years now and i have deployed many instances however when trying to do this in the last few days i am unable to login to the web UI with the default credentials. I have built 2 new Ubuntu 20.04 vms and the install script completes without and errors.

I have been following the guide (found here), this has worked before.

Does anyone have any ideas? has something changed?

Re: Web UI Username/password incorrect - fresh installs

lychiang — Fri, 30 Sep 2022 14:55:53 GMT

@ElliotM @Can you please check if there is any error in /tmp/error and /var/log/apache2/error.log

Re: Web UI Username/password incorrect - fresh installs

ElliotM — Mon, 03 Oct 2022 08:04:02 GMT

Hi,

/tmp/error doesn't exist however there is the below in /var/log/apache2/error.log

[Mon Oct 03 00:00:21.981166 2022] [ssl:warn] [pid 1419] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Mon Oct 03 00:00:21.981481 2022] [mpm_prefork:notice] [pid 1419] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Mon Oct 03 00:00:21.981886 2022] [core:notice] [pid 1419] AH00094: Command line: '/usr/sbin/apache2'

Re: Web UI Username/password incorrect - fresh installs

lychiang — Mon, 03 Oct 2022 16:17:40 GMT

@ElliotM Those error seems to be ok, there might be some packages are not installed during installation, can you please remove the expedition by below command:

$sudo apt-get remove expedition-beta

Then re-run the installation script , please save the installation log and send it to fwmigrate@paloaltonetworks.com

Re: Web UI Username/password incorrect - fresh installs

ElliotM — Mon, 03 Oct 2022 16:35:09 GMT

Hi @lychiang that seemed to have fixed the issue i was facing.

I have also sent the install log over as requested.