topic Re: conversionupdates site is getting Read Error - Connection Reset by Peer in Expedition Discussions

conversionupdates site is getting Read Error - Connection Reset by Peer

cjthorse82 — Fri, 29 Sep 2023 15:10:40 GMT

[Photo attached]

Installed Ubuntu 16.0.4 - installer package expeditionInstaller.tgz in tmp folder

run the .sh installer after chmoding

installer runs

installer gets to the point of trying to contact https://conversionupdates.paloaltonetworks[.]com/ex-repo[.]gpg

Shows connected over 443 and then read error occurs and it just keeps retrying - this device has access to the internet and is not being blocked by our firewalls (checkpoint, boo, i know).

What am I missing? Certs? no HTTPS inspection is occurring that's for sure.

Warmly - get me off Checkpoints

Re: conversionupdates site is getting Read Error - Connection Reset by Peer

lychiang — Fri, 29 Sep 2023 16:12:40 GMT

Hi @cjthorse82 Please follow the installation guide below:

https://live.paloaltonetworks.com/t5/expedition-articles/expedition-documentation/ta-p/215619?attachment-id=11295

Expedition1 only support Ubuntu 20.04.x, not 16.x

Re: conversionupdates site is getting Read Error - Connection Reset by Peer

cjthorse82 — Fri, 29 Sep 2023 17:49:07 GMT

@lychiang wrote:

Hi @cjthorse82 Please follow the installation guide below:

https://live.paloaltonetworks.com/t5/expedition-articles/expedition-documentation/ta-p/215619?attachment-id=11295

Expedition1 only support Ubuntu 20.04.x, not 16.x

yes that's correct - I've tried 20.04.6 with the same error about connection reset to the https://conversionupdates.paloaltonetworks[.]com

this website does not work on any computer i've tried in my home network / business network

it's strange.

each time it returns get connection reset.

the url from PAGE 13 of the install manual does not work. Connection Reset by Peer no matter where the link is used - on the network at home / on the office network -

UPDATE: i re-installed 20.04.6 - followed the guide that's linked in the reply - and the server is still getting this connection reset by peer issue - it's not a firewall issue on the servers end. it's not an issue with internet connection - becuase again - the server is able to apt-get packages and install them

Re: conversionupdates site is getting Read Error - Connection Reset by Peer

lychiang — Fri, 29 Sep 2023 21:31:55 GMT

Hi @cjthorse82 We are aware of this issue and will update you soon when the service is restored.

Re: conversionupdates site is getting Read Error - Connection Reset by Peer

farouk.aboualam — Mon, 02 Oct 2023 11:14:53 GMT

Hello everyone,
I am running ubuntu 20.04 and i am currently having the same situation and error, any udpates on how to fix it?

Re: conversionupdates site is getting Read Error - Connection Reset by Peer

dpuigdomenec — Mon, 02 Oct 2023 12:28:56 GMT

Dear @farouk.aboualam ,

I'm sorry for any inconvenience caused, but the service is still not up and running.

While we work on restoring it, I'd suggest you consider checking out the Expedition2 beta program. Its current features might align with your needs. https://live.paloaltonetworks.com/t5/expedition-articles/introducing-expedition-2-beta/ta-p/542787

For any queries or recommendations, don't hesitate to get in touch at fwmigrate@paloaltonetworks.com.

We appreciate your patience and understanding.

Best regards,

David

Re: conversionupdates site is getting Read Error - Connection Reset by Peer

cjthorse82 — Mon, 02 Oct 2023 12:33:07 GMT

thank you for the replies about the service availability - please keep this thread updated when the service is restored - in the mean time i have submitted the form to be granted access to Expedition 2 Beta - thank you for all your support and time.

Re: conversionupdates site is getting Read Error - Connection Reset by Peer

dpuigdomenec — Tue, 03 Oct 2023 09:15:03 GMT

Hi @cjthorse82 and Expedition community.

Service is up and running.

Thanks and sorry for any inconvenience caused.