topic Re: Adding pan device to Expedition devises will not pull configuration in Expedition Discussions

Adding pan device to Expedition devises will not pull configuration

JerryC767 — Tue, 09 Apr 2024 13:42:10 GMT

Expedition will not pull contents from PAN. I add my pan with no issues, but when I pull contents nothing pulls. I can see configured account login to creating the API from PAN system logs but nothing else after that not even the attempts when I initiate the content pull.

Pan info:

VM Mode Microsoft Azure running software version 11.1.2-h1

Thanks,

Jerry

Re: Adding pan device to Expedition devises will not pull configuration

dpuigdomenec — Tue, 09 Apr 2024 14:02:52 GMT

Hi @JerryC767

Thanks for reaching out.

When doing the pull Expedition generates a debug.txt log on /home/userSpace/devices

Could you check that file?

Also, the task manager needs to be up and running, could you check the status?

Thanks in advance,

David

Re: Adding pan device to Expedition devises will not pull configuration

JerryC767 — Tue, 09 Apr 2024 17:02:42 GMT

David, thank you for the help. Yes I have green check in top right corner showing task is running. I attached image of dugub.txt message pertaining to this connection.

Re: Adding pan device to Expedition devises will not pull configuration

dpuigdomenec — Wed, 10 Apr 2024 10:24:44 GMT

Hi @JerryC767

Based on your screenshot, it looks like the credentials are invalid.

Could you try to generate a new key for the used user and try it again?

Please use the email fwmigrate@paloaltonetworks.com to continue with the troubleshooting.

Thanks,

David