topic Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent ) in Expedition Discussions

PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

MohamedAbbas — Mon, 22 Feb 2021 14:29:06 GMT

Hello Team , after installing PA Expedition release VM 1.1.91.1 , i have faced an issue related to internal checks ( Verify the PanOrders agent is running to accept background jobs ) , both start/restart button didnt work , do you have any opinion to fix this please ,

in addition to , im trying to add devices , please retreive configuration function status is downloading but there is no real files to download , as i think its related to PANorder agent primary issue

Thanks for your feedback and support

@ links to members

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

lychiang — Mon, 22 Feb 2021 15:54:44 GMT

@MohamedAbbas Try to reboot the VM and check if there is any error logs in /tmp/panReadOrders.log

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

MohamedAbbas — Mon, 22 Feb 2021 16:07:11 GMT

rebooted , but i didn't see any log issues appear

any other opinion please ?

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

lychiang — Mon, 22 Feb 2021 16:20:31 GMT

Please check the rabbitmq status by following below article:

https://live.paloaltonetworks.com/t5/expedition-discussions/rabbitmq-not-properly-starting-failing/td-p/322729

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

MohamedAbbas — Mon, 22 Feb 2021 16:37:25 GMT

Yes , that right issue appear for rabbitmq-server status >>have failed to start RabbitMQ Messaging server

but after stop the services >> Could you please clarify more details info for this step please ,, how can >>>A separate folder was created and we moved the files from ( var/lib/rabbitmq/ ) into that temporary folder after the service was stopped.>>>

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

MohamedAbbas — Mon, 22 Feb 2021 16:41:16 GMT

after run >> sudo service rabbitmq-server start

an issue appear as below :

Job for Rabbitmq-server.service failed becuase the control process exited with error code , see system status rabbitmq-server.service and journalctl -xe for details

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

lychiang — Mon, 22 Feb 2021 16:53:38 GMT

Try $sudo service rabbitmq-server stop first , then $sudo service rabbitmq-server start

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

MohamedAbbas — Mon, 22 Feb 2021 18:05:27 GMT

still the same issue appear , rabbitmq didnt work

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

lychiang — Mon, 22 Feb 2021 18:18:15 GMT

First to stop the services:

$sudo service mysql stop

$sudo service rabbitmq-server stop

To create a sepearte folder , you use "mkdir" command , for example :

cd /var/lib/

sudo mkdir /temp

sudo mv /var/lib/rabbitmq/* /var/lib/temp

Then

sudo service mysql start

sudo service rabbitmq-server start

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

MohamedAbbas — Wed, 24 Feb 2021 09:07:43 GMT

Thanks alot Solved

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

Usama-Ahmed — Mon, 29 Aug 2022 21:20:43 GMT

Thanks, this worked for me too. Saved a lot of time.

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

SathyaK — Mon, 24 Apr 2023 13:32:50 GMT

Tried those steps and it didn't help. Please advise. Expedition Version: 1.2.58.

expedition@expedition2023:~$ sudo service mysql start

[sudo] password for expedition:

expedition@expedition2023:~$ sudo service rabbitmq-server start

Job for rabbitmq-server.service failed because the control process exited with error code.

See "systemctl status rabbitmq-server.service" and "journalctl -xe" for details.

expedition@expedition2023:~$ systemctl status rabbitmq-server.service

rabbitmq-server.service - RabbitMQ Messaging Server

Loaded: loaded (/lib/systemd/system/rabbitmq-server.service; enabled; vendor preset: enabled)

Active: activating (auto-restart) (Result: exit-code) since Mon 2023-04-24 13:26:11 UTC; 9s ago

Process: 7825 ExecStart=/usr/sbin/rabbitmq-server (code=exited, status=1/FAILURE)

Main PID: 7825 (code=exited, status=1/FAILURE)

expedition@expedition2023:~$ journalctl -xe

Apr 24 13:26:16 expedition2023 multipathd[739]: sda: add missing path

Apr 24 13:26:16 expedition2023 multipathd[739]: sda: failed to get udev uid: Invalid argument

Apr 24 13:26:16 expedition2023 multipathd[739]: sda: failed to get sysfs uid: Invalid argument

Apr 24 13:26:16 expedition2023 multipathd[739]: sda: failed to get sgio uid: No such file or directory

Apr 24 13:26:21 expedition2023 multipathd[739]: sda: add missing path

Apr 24 13:26:21 expedition2023 multipathd[739]: sda: failed to get udev uid: Invalid argument

Apr 24 13:26:21 expedition2023 multipathd[739]: sda: failed to get sysfs uid: Invalid argument

Apr 24 13:26:21 expedition2023 multipathd[739]: sda: failed to get sgio uid: No such file or directory

Apr 24 13:26:21 expedition2023 systemd[1]: rabbitmq-server.service: Scheduled restart job, restart counter is at 19.

-- Subject: Automatic restarting of a unit has been scheduled

-- Defined-By: systemd

-- Support: http://www.ubuntu.com/support

-- Automatic restarting of the unit rabbitmq-server.service has been scheduled, as the result for

-- the configured Restart= setting for the unit.

Apr 24 13:26:21 expedition2023 systemd[1]: Stopped RabbitMQ Messaging Server.

-- Subject: A stop job for unit rabbitmq-server.service has finished

-- Defined-By: systemd

-- Support: http://www.ubuntu.com/support

-- A stop job for unit rabbitmq-server.service has finished.

-- The job identifier is 2180 and the job result is done.

Apr 24 13:26:21 expedition2023 systemd[1]: Starting RabbitMQ Messaging Server...

-- Subject: A start job for unit rabbitmq-server.service has begun execution

-- Defined-By: systemd

-- Support: http://www.ubuntu.com/support

-- A start job for unit rabbitmq-server.service has begun execution.

-- The job identifier is 2180.

Apr 24 13:26:24 expedition2023 systemd-timesyncd[785]: Timed out waiting for reply from 185.125.190.58:123 (ntp.ubuntu.com).

Apr 24 13:26:25 expedition2023 systemd[1]: rabbitmq-server.service: Main process exited, code=exited, status=1/FAILURE

-- Subject: Unit process exited

-- Defined-By: systemd

-- Support: http://www.ubuntu.com/support

-- An ExecStart= process belonging to unit rabbitmq-server.service has exited.

-- The process' exit code is 'exited' and its exit status is 1.

Apr 24 13:26:25 expedition2023 systemd[1]: rabbitmq-server.service: Failed with result 'exit-code'.

-- Subject: Unit failed

-- Defined-By: systemd

-- Support: http://www.ubuntu.com/support

-- The unit rabbitmq-server.service has entered the 'failed' state with result 'exit-code'.

Apr 24 13:26:25 expedition2023 systemd[1]: Failed to start RabbitMQ Messaging Server.

-- Subject: A start job for unit rabbitmq-server.service has failed

-- Defined-By: systemd

-- Support: http://www.ubuntu.com/support

-- A start job for unit rabbitmq-server.service has finished with a failure.

-- The job identifier is 2180 and the job result is failed.

Apr 24 13:26:26 expedition2023 multipathd[739]: sda: add missing path

Apr 24 13:26:26 expedition2023 multipathd[739]: sda: failed to get udev uid: Invalid argument

Apr 24 13:26:26 expedition2023 multipathd[739]: sda: failed to get sysfs uid: Invalid argument

Apr 24 13:26:26 expedition2023 multipathd[739]: sda: failed to get sgio uid: No such file or directory

Apr 24 13:26:31 expedition2023 multipathd[739]: sda: add missing path

Apr 24 13:26:31 expedition2023 multipathd[739]: sda: failed to get udev uid: Invalid argument

Apr 24 13:26:31 expedition2023 multipathd[739]: sda: failed to get sysfs uid: Invalid argument

Apr 24 13:26:31 expedition2023 multipathd[739]: sda: failed to get sgio uid: No such file or directory

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

SanazKarimi — Thu, 18 Jul 2024 11:43:54 GMT

PA Expedition PAN Order Agent is stopped

Hello ,after installing PA Expedition release VM 1.2.92, i have faced an issue related to internal checks ( Verify the PanOrders agent is running to accept background jobs ) , both start/restart button didnt work , do you have any opinion to fix this please ,

i have tested the command of Lychiang , but it does not work

Thanks for your feedback and support

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

dpuigdomenec — Thu, 18 Jul 2024 12:34:30 GMT

Hi @SanazKarimi

Please could you try to reinstall the rabbitmq-server (dependency for PanOrders) executing the steps defined in the below article. https://live.paloaltonetworks.com/t5/expedition-articles/how-to-address-cve-2022-37026-vulnerability-in-expedition/ta-p/524133

Let me know if that works for you,

Best regards,

David

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

A.Nadi — Fri, 25 Oct 2024 15:20:33 GMT

tried the above steps but i found the below

root@ubuntu:/var/lib# sudo mv /var/lib/rabbitmq/* /var/lib/temp1
mv: cannot stat '/var/lib/rabbitmq/*': No such file or directory

can anyone help

Re: PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

dpuigdomenec — Mon, 28 Oct 2024 10:29:26 GMT

Hi @A.Nadi

Make sure the repositories listed in the provided article are accesible from your VM, not sure if your issue could be related to not being able to gather the required packages.

Could you confirm above?

Thanks,